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  1. Welcome Center

    Welcome to DealerRefresh, let's get started.
    1. Follow the Rules

      We hate rules! But every community forum needs a few. So PLEASE do yourself (and the moderators) a quick favor and read the Rules.
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    2. How do I ... ?

      How to tutorials for items like: starting a new discussion, updating my profile, changing my photo, opt-in or out for alerts, include other members and all the other How Do I's that will help you navigate and improve your user experience.
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      Catie.B Latest: New Internet Manager Questions Catie.B, Aug 30, 2016 at 10:36 AM
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    3. Announcements & Feature Enhancements

      The internets moves fast and we do our best to keep DealerRefresh evolving. This is where we post special announcements, new features and user enhancements.
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    4. Suggestion Box

      First and foremost, DealerRefresh Dealer Forums IS YOUR community. Without you, over 10 years, it wouldn't be where it is today. We know it has its quirks and there's a lot of room for improvement, so if you have a suggestion - we want to hear it. Have an idea to improve the user experience? Let us know!!
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      Alexander Lau Latest: Happy Birthday Ed Alexander Lau, Mar 30, 2016
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    1. CRM, ILM, and Desking Support & Best Practices

      Need some help with something in your sales process? Are you having trouble with AutoBase, iMagicLab, WebControl, or some other system? Did a CRM vendor just launch something new? Post about it here.
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      Jeff Kershner Latest: I just SOLD a car - USING TEXT ONLY Jeff Kershner, Aug 30, 2016 at 3:43 AM
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    1. Inventory Software Support & Best Practices

      Learn how to better display your inventory to the world. Window stickers not lining up correctly for you? Wondering how to make your car look better on Cars.com or Autotrader? Come here for vAuto, HomeNet, eCarlist, Auction123, VINSolutions, and any other Inventory aggragator or how to make better use of online merchandising.
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    1. Online Marketing & Best Practices

      Having trouble getting a video to show on your website, trying to think of a better way to setup the finance application, getting writer's block on your about us page, wondering how to make your site show on Google better - come on in!
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    2. 3rd Party Leads and Automotive Classifieds Website

      From 3rd party leads providers like Dealix, AutoUSA, Autobytel to Online Classifieds like AutoTrader, Cars.com, eBay and even Craigslist. This is the area to talk!
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      BHavican Latest: Amazon Vehicles BHavican, Aug 27, 2016 at 12:57 PM
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    1. Fixed-ops, Service Lane Technology and Process

      Service Scheduling & Parts Ordering. New technology is influencing our the dealers fixed-ops yet it's such an afterthought in most dealerships! What new digital services and technology are you using to better the customer experience and daily work flow in your Fixed-ops departments. (Not Marketing)
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      anthonycapital Latest: Service Thread - Ideas to CRANK things up anthonycapital, Aug 25, 2016 at 11:58 AM
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    2. Service Marketing

      Discuss best marketing ideas for the Service department. From online to traditional, how are you driving conquest and retention through marketing.
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      dm18k Latest: VehicleXchange/vxdealer.com dm18k, Mar 28, 2016
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  2. DMS, Security, Data and I.T.

    Review the automotive industry's top Dealer Management System (DMS). Post your questions and advice on the growing importance of Data Security within the CRM and DMS. This forum is also open for discussing difficulties or solutions around Hardware and Software (SaaS) being used at the dealership.
    1. CDK Global DMS (formerly ADP Dealer Services)

      Now CDK formerly ADP w.e.b.Suite1000 - CDK / ADP Drive - Customer/Peer Support forum for Dealers on CDK / ADP DMS. Share your issues, tips and best practices when using CDK / ADP Dealer Management Systems.
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    2. Reynolds and Reynolds

      Reynolds and Reynolds - ReyRey.com - my.reyrey.com - Customer/Peer Support for Dealers on Reynolds DMS. Share your issues, tips and best practices when using ReyRey Dealer Management System.
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      Bill Brown Latest: Oki Data 3410 Bill Brown, Jul 27, 2016
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    3. Arkona / DealerTrack DMS

      Arkona now owned by DealerTrack. Full Web based DMS. Many dealers are switching to sale money but is it worth it? Share your issues, tips and best practices when using Arkona Dealer Management System.
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      Nathan Anderson Latest: Dealertrack Reviews? Nathan Anderson, Apr 27, 2016
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    4. Other DMS

      Other Dealer Management Systems autosoft, auto/mate, incadea and others.
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      Jarrett Latest: Auto/Mate User Summit Jarrett, Aug 28, 2016 at 10:32 PM
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    5. Dealership Data & Security

      Discuss your dealerships DATA, Data Security - to and from your DMS or other SaaS services.
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      derrickwoolfson Latest: Alternatives to Dealer Vault? derrickwoolfson, Aug 25, 2016 at 11:20 AM
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    6. Hardware and Software (SaaS)

      Software at the dealership - Operating systems (Microsoft / Apple) , email, calendars and cloud services. Hardware - P.C.s, Devices, Smartphones, Servers, Printers, and moreā€¦ This is your forum to discuss software ware and hardware at the dealership.
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  3. Industry News & Everything Else

    Found something that's newsworthy or have a question? Post it here.
    1. Industry News, Resources and Leadership

      Something in the News you feel compelled to discuss or founds a new resource and would like to share with the community? This is where you do it!
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      JoePistell Latest: The Coming Self-Driving Car Disruption JoePistell, Aug 30, 2016 at 9:23 AM
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    2. Webinars, Hangouts & Conference Announcements

      Hosting a FREE Webinar, Hangout or Conference? Know of a FREE Webinar Hangout or Conference that's relevant to the DealerRefresh Community? Post it here!
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    3. Other New and Cool Technologies & Services

      Did you just find the coolest new product or gadget you can use at work? We wanna know about it too. What's the coolest mobile App or Desktop SaaS you've found? Or maybe you want to talk about something new that caught your eye at the latest industry conference. Go ahead and post it here! It's doesn't need to be automotive specific either.
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    4. Off-Topic

      Go to town. Just be sure to abide by the DealerRefresh rules (no porn, religion, or spamming are the 3 biggies).
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      JoePistell Latest: TEST: Shoppers Don't Know Cars... do you? JoePistell, Aug 29, 2016 at 9:08 AM
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  4. Industry Gripes

    Does something have you down, and in the doldrums? Can't stand the fact that your manufacturer is forcing you to use an inferior product? Maybe a vendor pissed you off with another price increase. It'll be alright. Allow DealerRefresh to be your shoulder to cry on. Sound off and get it off your chest. But still follow the rules.
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  5. Jobs

    FREE job postings for dealers and industry services. Take advantage!
    1. Automotive Industry Jobs Classifieds

      Industry vendors, dealers and manufacturers..have a job/position to fill? Post it here for FREE!!
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      Jarrett Latest: Senior Software Engineer (3rd Platform) Jarrett, Aug 28, 2016 at 10:36 PM
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    2. I'm available to hire!

      Post here when you're looking for a new job. Be sure to say enough about yourself to get you noticed and also remember to add your contact information.
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