View Full Version : CRM, ILM, and Desking Support & Best Practices

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  1. How open would other BDC's be with their day to day operations?
  2. E-Lead 1Quick Start Guide??
  3. Round Robin or Lead Bucket
  4. Who is in charge at your dealership?
  5. Internet Closing Percentage
  6. Adding videos to ADP CRM Autoresponse
  7. It's 2014!
  8. iMagicLab Sucks!
  9. Managed Chat Internal Proposal
  10. Lease quote, how long does it take?
  11. First Response to Internet Leads: The good and the bad
  12. Custom Email Stationery
  13. Continuous follow up with Wholesale Buyers
  14. Proactive Dealer Solutions
  15. Is Your E-Commerce Dept. Truly Making Enough Phone Calls
  16. Embedding video's into eLeads1 e-mails?!?!
  17. Basic showroom traffic tool
  18. Gmail’s “Display Images Below” Option Meets It’s Demise Today
  19. Internet solution provider
  20. Major Problems with Dealer Socket mobile app
  21. What percentage of your business comes from the internet?
  22. In Store Processes
  23. TrueCar at it Again!
  24. CSI Suvery Vendor Recomendations?
  26. Vegas!
  27. Jerry Tibeau to the rescue
  28. Mobile Enabled Price Quote Template
  29. GM DTAP Certification - Who do you use?
  30. Service Customers with Equity
  31. Cobalt - redirect?
  32. DealerTrack CRM
  33. Scheduling system BDC
  34. "TRUE" Closing Ratio?
  35. What do you think of this?
  36. My Experience Shopping Online
  37. Lead Management question
  38. VinSolutions Security Issue "what salesmen really have access to"
  39. CRMs w/ Enterprise Data for Dealer Groups
  40. Anyone using Higher Gear? I can't find any recent reviews.
  41. It's On!
  42. Cold Calling Craigslist
  43. Graduate student research - dealer CRM & service lane survey
  44. VinSolutions "Advanced" Desking? Already frustrated!
  45. CRM for an individual salesperson.
  46. Problems with Vinsolutions
  47. Lead follow-up magic number
  48. Graduate student in need of dealer interviews
  49. Are You an Internet Ninja Warrior or a 90 Pound Weakling?
  50. Don't Let This Happen to You!
  51. CRM Systems and Email Marketing - Why Such a Challenge?
  52. Dealersocket Issues
  53. Appointment display board
  54. Looking for a new CRM
  55. How do you take care of duplicate records in your CRM?
  56. Internet Lead Follow-up
  57. Rookie ISM in need of a little advice
  58. VinSolutions Problems with Benz
  59. Does Your BDC Have Issues?
  60. Kick off 2013 With Some Phone Training!
  61. Sign the commitment and buy right now... Or Else!
  62. Bracing for life without a CRM, help?
  63. Printing Out Deal Packets from CRMs
  64. ReyRey Contact Management Questions
  65. Contact Management Nightmare
  66. How are November sales going ?
  67. Phone Ninjas is Hiring!
  68. Introduction / Write Up Process
  69. What VW dealers need to know about the "Response Rate Report"
  70. Out with the Old and In with the New
  71. Customer Reviews
  72. Using a dialer in a BDC
  73. Does a upcoming presidential election effect business?
  74. Best time of the day to follow up?
  75. Facebook Likes for your dealership - How are you getting more?
  76. Dealer.com CRM - Alex Snyder
  77. Anyone dealership outsourcing their BDC?
  78. Dealerpeak review?
  79. Help with deal credit between the floor and internet
  80. Free Phone Skills Webinar Today!
  81. CRM Integrated Video
  82. I am looking for clarification . Is GM going to one pricing ?
  83. Help w/ Internet Buy-in (Long rant/Apologies in advance)
  84. Autobase/Dominion...thoughts?
  85. Hawaii Winner Crowned!
  86. Asleep at the wheel!
  87. Edmunds Article
  88. Customer Interview/Profile Form?
  89. Scope of the Internet Director
  90. New Age CRM schedules....
  91. LIFO
  92. ADP CRM E-mails? Customers Are NOT Getting Them, Anyone Having The Same Issues?
  93. 32% increase in new car sales for may 2012 - What do you think ?
  94. Guaranteed to Generate a Response
  95. dCRM (New)
  96. Free Automotive Webinar
  97. 2PM today? What are you doing?
  98. CRMs that Track Open Rate/CTR
  99. How Is It Done? iLead Sold to 5+ other dealers, All competiting, All calling ASAP, All throwing out prices.
  100. Branding Yourself on YouTube!
  101. iTap Menu Solution
  102. Monthly Percentages
  103. Boot Camp
  104. Lead Response Services
  105. How Do You Get Salespeople to Send Out A Template? Instead of Writing Whatever They Want.
  106. Car Dealer Industry Averages?
  107. What would you consider to be the best outgoing phone training?
  108. How is March Sales Going ?
  109. Save-a-deal in R&R Contact Management?
  110. Interviewed for BDC job got asked to interview for sales
  111. ILM on a limited budget
  112. ELead BDC. Anyone else using them, or can give me a review of thier services.
  113. Anyone using CONNEX CRM?
  114. iPad friendly CRM
  115. If I'm giving a Internet Manager 150 leads a month, how many cars should they be selling a month?
  116. Pricing your used car - retail price vs internet price and amount of discount
  117. Examples of Great Advertising
  118. Uncle Joe's Closing Ratio Survey
  119. Transition for internet person to salesperson
  120. Screw the rules - I'm advertising!
  121. Link Building Uk
  122. Reynolds Users... What are you desking deals with?
  123. A Lead is a Lead
  124. Newest CRM thoughts
  125. Templates
  126. Old School Follow up
  127. ReyRey CRM... How to best utilize this outdated CRM?
  128. Thoughts about 2012 -
  129. Any one using www.getautoappraise.com or autobytel ?
  130. You Have an Evil Customer Sabotaging You
  131. How are your new car sales for November 2011 so far?
  132. Do you pay for an ILM & CRM tool?
  133. How is October 2011 sales shaping up ?
  134. Closing & Delivery percentage
  135. Looking for insights on data mining our customer list for new leads.
  136. Print Screen - What a handy tool to use!
  137. Buying down the rate to offer 0%
  138. DealerSocket - Need help
  139. ADP Third Party Access Program/API
  140. Looking for feedback on iMotors
  141. ADP VOIP phone with ADP CRM, anybody have it?
  142. Vin Decoder
  143. Need Help and Advise on CRM and ILM
  144. Uploading GM Manifest Lists to ILM/CRM
  145. Craigslist leads on R&R contact management?
  146. Looking for software
  147. Read Receipts.
  148. Referral process, what really works? Please Help
  149. HubSpot
  150. Which features for CRM mobile apps are being requested most?
  151. Inventory Shortages For Import Dealers. What have you learned from it ?
  152. For ISM's ... How is June 2011 shaping up ?
  153. Need some help with response logix and Imagic please ....
  154. Is closing ratio based off leads or prospects?
  155. Reynolds & Reynolds Contact Mangement Email Bounce back rate...
  156. Best sub-$1k (monthly) ILM?
  157. Rapid Recon - Anyone use it? Hear of it?
  158. Autobase Seminar - Turning your relationships into revenue
  159. Phone Up Ninjas makes AutoBlog
  160. Just launched Vin Solutions CRM/ILM-My opinion
  161. Carsforsale.com & facebook
  162. Intellacar iPad Software
  163. Thoughts about a Unique lead system
  164. What's up with Imagic?
  165. Dealersocket Running Slow?
  166. GM Lease Pencil Solution
  167. Your sales for March 2011 ? Good ? Bad ? Even ?
  168. Need VIN database for New CRM/ILM about to launch
  169. VinCamera - Who's using it and is it worth it?
  170. Newbie: Best CRM/ILM to work with Ford Brand
  171. ILM or CRM Tools that sync with Google Calendar or offer Andorid/iPhone apps....
  172. It's Game Day
  173. The Unprecedented “Big Bang” Mystery Shop for Digital Dealer 10
  174. CRM Text Messaging SMS
  175. eNews Letters
  176. Need a few Specific CRM functions
  177. How is January 2011 going ?
  178. CRM question for everyone...opinions needed...
  179. Autotrader Premiere Question. New & Used ?
  180. The dreaded Month End reporting
  181. All New 2012 Civic launched
  182. Edmunds Dealer Support -
  183. eCarlist aquires CRM Provider...
  184. CallRevu - any dealerships using this? Effective - yes / no?
  185. DealerTrack Salesmaker - anyone using it?
  186. Christmas Off Hours Response
  187. Low Ball City - How to get the customer in the store ?
  188. Test Drive Policy
  189. any one using www.pricequotes.com
  190. CRM/ILM Lead Tracking Reports vs Excel Spreadsheet Tracking Reports: Which do you rely on for accountability?
  191. Black Friday & Today & November
  192. Blue Sky AVA vs. VIN Solutions vs. iMagicLab
  193. Internet Sales Training
  194. ReyRey Contact Management issue: Skating someone and erasing the evidence?
  195. Response Logix
  196. How are you communicating with your database of clients?
  197. Are we sending to many emails?
  198. Dealer Comments in Used Car Listings
  199. Anyone Using Deal Activater, AutoAlert, etc.??
  200. E-Contracting and Digital Archiving?
  201. Any one using leasetrader.com ? opinions ?
  202. Has anyone used iCRM from IzmoCars?
  203. Collecting e-mail addresses
  204. Price Quotes
  205. Restricted Toll Free numbers and Too much time on DealerRefresh???
  206. Question for IM's using autobase and calculating internet totals
  207. Does your brand think like a retailer ?
  208. A September to Remember ? How's it going this month
  209. Anyone have advice for the overwhelming amount of vendors these days?
  210. Tips from improving CRM usage
  211. Has Responselogix been discussed ?
  212. data base marketing
  213. Please visit Heritage Auto Group on Facebook . Donating $1 for every "like" received
  214. Is this true?
  215. Understanding Google
  216. August 2010 Sales - How's it goin ?
  217. How Is Your Internet Department Setup?
  218. Configuring Autoresponder When Reply-to Is Not Correct
  219. Any one using cargigiautos.com service ?
  220. Does anyone use Salesforce?
  221. After 90 Days Schedule
  222. CRM Data Mining
  223. Document Archiving- has anyone had success and if so what company did you use
  224. Building a new website to host inventory for dealers
  225. GM Internet Lead Quality - what is your experience and opinion?
  226. Competing against cash for clunkers record sales
  227. IMagicLab Spam Assassin Score ??'s
  228. Cars for blind drivers ? A Reality ?
  229. Northern NJ BMW Dealer looking for ISP
  230. Looking for Parts & Service CRM Solution
  231. The WOW Factor at your dealership
  232. Zag Dealers That Low Ball or Any Internet Quote that is a Low Ball
  233. Avv Web Control - Any Reviews?
  234. CAR-Research and the XRM platform - user reviews
  235. ReyRey Contact Management Help Needed
  236. InternetAutoguide.com - High Search Ranking
  237. Good Vendor Reports
  238. New Car Advertising - Who's doing the best Job
  239. Promax CRM
  240. Car Dealers..How is May shaping up ?
  241. VWALKS.COM - anyone using ? opinions
  242. GM Double and Triple Dumping Leads into Funnel?
  243. Paperwork problems from Sales People
  244. No Smart Phone? No Problem. Text leads to Cell
  245. Email Versus Phone
  246. What is Autotrader-Cars-vehix & other not doing ?
  247. Can you teach an old dog new tricks?
  248. Do these numbers Suck?
  249. Any one working with Navy Federal Credit Union ? If so Opinion
  250. In-call Prospect Manager