Before I start on my crazy rant, this thread is not intended to be a "eBiz is horrible and you should never use them" thread,
I believe eBizAuto as a whole is a great company, and I would endorse them based on my experience with them in California.. I would also like to say that I have many friends in other states across the country who use eBiz and have had great results for the most part, I just don't know what's going on here in Sin City..
So I've recently convinced my GM to get eBizAuto for the simple fact that I had an outstanding 'data collector' (the guy who comes and takes pictures) at my last gig which was in California..
We've had ebiz for about a month now and I am extremely disappointed, and shocked at the customer service and response time of my new rep here in Las Vegas.. I have been trying to get the guy to come take pictures for the entire month that we've had eBiz and he still hasn't shown, I've managed to get him on the phone one time, told him the day I needed to shoot some new cars (I gave him 10 days notice) and he never showed, never called..
Right away I called his area manager, got a voice mail and he never called me back.. I have since tried to reach him about 10 times regarding this issue and I have not heard back from him. I called corporate and they had no answers for me, and that he was my only contact in the area, I attempted to contact my sales rep, left a voice mail, no response..
Now I have been forced to hire a photographer to come shoot these cars so I could finally list them on eBay. I normally wouldn't be so bent out of shape, but these are high dollar cars I am tasked with selling for the owner of the dealership - he had them transported over specifically to be staged and shot on a certain day, so I'm left looking like a fool for speaking so highly of eBiz and having such horrible results.
Again, I had fantastic results when I was working with them in California (Orange County), I just don't understand how they could have such a dramatic difference from one region to another.
Needless to say I am looking for another company to do all of my photographs and data, I am in Las Vegas, so I'm wondering if anyone has some recommendations for me?
At this point I am thinking about hiring a photographer to stay on site in a full time position, because as we all know the longer the vehicle isn't getting exposure, the longer it takes to move it and the more money it costs the dealership.