[dvxpert]

Anyone have recommendations for good training materials related to best practices in handling internet leads/customers? DVDs, Webinars, etc. Anyone have experience with Mosley, Kain or Suzuki? These folks seem to be the leaders for internet training? Looking for materials to help train a sales staff of about 12. Most of the staff is fairly new to the internet sales process. They have gone thru the traditional sales training such as Joe Verde, but now we need to re-focus on the internet sales process. Thanks for any suggestions.

[Mitch Gallant]

Kain Automotive was top notch for us, there down to earth, apply common sense and get processes in place. At the end of the day theres lots of choices, IMO there an excellent one.

[mattwatson81]

Originally Posted by dvxpert

Anyone have recommendations for good training materials related to best practices in handling internet leads/customers? DVDs, Webinars, etc. Anyone have experience with Mosley, Kain or Suzuki? These folks seem to be the leaders for internet training? Looking for materials to help train a sales staff of about 12. Most of the staff is fairly new to the internet sales process. They have gone thru the traditional sales training such as Joe Verde, but now we need to re-focus on the internet sales process. Thanks for any suggestions.

Kain is good. I would also recommend Tasca

Tasca University™ - The Total CRM Training Program

[Mitch Gallant]

Another you may want to consider is DealerSynergy, I'd be interested in hearing from the community on how they are to work with, we considered them before joining up with Kain but it was a tough decision at the time. Does the bigger price tag come with bigger value?

[JenniferSuzuki]

Originally Posted by dvxpert

Anyone have recommendations for good training materials related to best practices in handling internet leads/customers? DVDs, Webinars, etc. Anyone have experience with Mosley, Kain or Suzuki? These folks seem to be the leaders for internet training? Looking for materials to help train a sales staff of about 12. Most of the staff is fairly new to the internet sales process. They have gone thru the traditional sales training such as Joe Verde, but now we need to re-focus on the internet sales process. Thanks for any suggestions.

DVXPERT,

I can help you with this! I would like to hear more about your present situation. Do you have time to talk today? Do you want to call me or should I call you? ~ Jennifer Suzuki

[dvxpert]

Hi Jennifer,

I can be reached at 888-247-9948, ask for Greg, Internet Director.

[StanSher]

It is in my opinion that they are all great to work with. Everyone of them has something new and different to offer. If you take just one thing from each of them you will be successful. I know that my internet sales department management skills maybe at that level. However, I still like to learn and improve.