I am curios to know how everyone is responding to their customers. We usually have a first and last name. Do you respond by first name ? Last name ? An example is a customers name is Joe Blow.
Hi Joe, the blah blah etc...
Mr.Blow , the blah blah etc..
Do you ever use Good Afternoon , morning or evening with customers ?
I tend to look at customers inquiries like when I'm on vacation at a Hotel and you see someone at the breakfast bar .. You say Good Morning and smile , or at the dinner buffet you say Good Evening ..
Ya know.. Good Proper Manners. I tend to use this thinking with responding to customers. Particularily if I see they are in the Military...
I guess I'm asking " Are we to casual " when responding to customers.. trying to act like their friend ?
I have found that I get responses when using Mr.Blow vs. Joe ..