| | CRM, ILM, and Desking Support & Best Practices Need some help with something in your sales process? Are you having trouble with AutoBase, iMagicLab, WebControl, or some other system? Did a CRM vendor just launch something new? Post about it here. |
Which CRM are you using? |
View Poll Results: Which CRM/ILM is your dealership currently using? Multiple answers are okay. | |
ADP CRM
|     | 17 | 13.93% | |
AutoBase
|    | 18 | 14.75% | |
Dealer.com LeadMachine
|    | 6 | 4.92% | |
Dealer Peak
|    | 3 | 2.46% | |
DealerSocket
|    | 15 | 12.30% | |
eLeads
|    | 7 | 5.74% | |
Higher Gear
| | 6 | 4.92% | |
iMagicLab CRM or ILM
| | 13 | 10.66% | |
Reynolds Contact Manager
| | 15 | 12.30% | |
Votenza
| | 1 | 0.82% | |
WebControl ILM
| | 5 | 4.10% | |
Other
| | 26 | 21.31% | |
VinSolutions (added 4/15/2009)
| | 7 | 5.74% | |
Izmo iCRM (added 1/11/2010)
| | 0 | 0% |
 | | 
04-11-2009, 07:45 PM
|
#11 - Top | | Company: DealerRefresh
Administrator Join Date: Apr 2009
Posts: 551 |  Re: Which CRM are you using?
Quote:
Originally Posted by brad  We use a combo here of Dealerups.com and WebControl. The WebControl is required by our franchise Mitsubishi. Not too sure I like dealerups.com seems a little generic. Does anyone else use Dealerups that might have some helpful insight and suggestions to getting the most out of it? | I demo'd Dealerups about 2 1/2 years ago...so it's been awhile but the sales rep couldn't answer any logical question I had. They had a unique approach to their desking tool though (at the time, could have changed by now). You worked your numbers on what looked like the actual worksheet you would present to the customer. As you made a change to fields like down payment, trade, rates and such it would dynamically change the worksheet. At least that's what I remember. It was the only thing that slighly impressed me during the demo. The ILM features seemed to have really lacked at the time.
Well either way...JM Solutions bought it and I hear they are "getting out of the software business" hence their sale of AAX to DealerTrack. I'd be surprised if there will be much continued support for DealerUps. BUT..don't just take my word for it..I could be totally wrong!!  | 
|  | |
04-11-2009, 08:06 PM
|
#12 - Top |
Refresh Team Join Date: Apr 2009
Posts: 93 | Re: Which CRM are you using?
Brad,
We have a Mitsubishi dealership as well and I am familiar with the "forcing" of dealers to pay a modest monthly fee for AVV Web Control. From what I can remember, it was an adequate ILM that could also be used as a watered down CRM system. If you are looking to control expenses, maybe you and your team could dive deeper into the functions of Web Control and drop dealerups all together.
Wasn't dealerups purchased by JM Solutions then sold off just recently?
| |
| | |
04-11-2009, 09:38 PM
|
#13 - Top | | Company: DealerRefresh
t: @axsnyder Join Date: Apr 2009
Posts: 973 | Re: Which CRM are you using?
I'd rather have Webcontrol than the junk systems Hyundai and VW force down your throat. At least those two acknowledge dealerships have other CRM systems and only hold you accountable for making the first response out of their systems.
The Hyundai system used to crash our computers when you had it open along with ADP CRM. I always figured they were written in two forms of the same language and caused conflictions because one always crashed with the Windows Error message to alert Microsoft of the problem. It could have also been some sort of security our IT department had on our machines too. Whatever it was, it was very annoying.
I have a feeling we're all going to be saying some fairly rotten things on this forum about the way certain manufacturers approach eCommerce with dealerships. That topic certainly deserves its own thread.
| |
| | |
04-11-2009, 09:55 PM
|
#14 - Top | | Company: VinSolutions
Serious Refresher Join Date: Apr 2009
Posts: 377 | Re: Which CRM are you using?
Quote:
Originally Posted by brad We use a combo here of Dealerups.com and WebControl. The WebControl is required by our franchise Mitsubishi. Not too sure I like dealerups.com seems a little generic. Does anyone else use Dealerups that might have some helpful insight and suggestions to getting the most out of it? | How has the sale of DealerUps by JM to this other company affected everything?
| 
| | |
04-12-2009, 10:29 AM
|
#15 - Top | | Company: DealerRefresh
Administrator Join Date: Apr 2009
Posts: 551 | Re: Which CRM are you using?
Quote:
Originally Posted by AndrewDiFeo Brad,
From what I can remember, it was an adequate ILM that could also be used as a watered down CRM system. If you are looking to control expenses, maybe you and your team could dive deeper into the functions of Web Control and drop dealerups all together. | AVV has been around for a long time and I still recommend it as an affordable ILM for dealers. You are right Andrew, the "CRM" portion (don't they call it Showroom Control?) is a little watered down, but heck...even in it's watered down state I would have to give it better props than several of the full fledged so called CRM's. At least you get your email leads within a few minutes unlike the CRM I'm dealing with right now. Nothing like having an average of 2 HOURS before your leads hit your CRM inbox.  | |
| | |
04-12-2009, 10:35 AM
|
#16 - Top | | Company: VinSolutions
Serious Refresher Join Date: Apr 2009
Posts: 377 | Re: Which CRM are you using?
Quote:
Originally Posted by Jeff Kershner At least you get your email leads within a few minutes unlike the CRM I'm dealing with right now. Nothing like having an average of 2 HOURS before your leads hit your CRM inbox. | Holy crap that sucks. Problems with Autobase?
| |
| | |
04-12-2009, 10:41 AM
|
#17 - Top | | Company: DealerRefresh
Administrator Join Date: Apr 2009
Posts: 551 | Re: Which CRM are you using?
Quote:
Originally Posted by mattwatson81 Holy crap that sucks. Problems with Autobase? | Matt, have you not read the rules of this forum? It's the last bullet point!! - You can't ask Jeff about AutoBase
  | |
| | |
04-12-2009, 11:28 AM
|
#18 - Top | | Company: VinSolutions
Serious Refresher Join Date: Apr 2009
Posts: 377 | Re: Which CRM are you using?
Quote:
Originally Posted by Jeff Kershner Matt, have you not read the rules of this forum? It's the last bullet point!! - You can't ask Jeff about AutoBase
| Are you making up the rules as we go?  | |
| | |
04-12-2009, 11:30 AM
|
#19 - Top | | Company: DealerRefresh
Administrator Join Date: Apr 2009
Posts: 551 | Re: Which CRM are you using?
Quote:
Originally Posted by mattwatson81 Are you making up the rules as we go? | Nope, it's been in there since the beginning. HA!
| |
| | |
04-12-2009, 11:34 PM
|
#20 - Top |
Getting Refreshed Join Date: Apr 2009
Posts: 1 | Re: Which CRM are you using?
Has anyone ever used Buzztrak? How does this compare to other CRM/ILM Systems?
| |
| | | |
| Tags | adp, autobase, avv, crm, eleads, higher gear, ilm, imagiclab, vinsolutions, votenza, webcontol  |
| Thread Tools | Search this Thread | | | | | Display Modes |  Linear Mode |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
| |
