I am curious to see how other dealers handle protecting/skating of the internet sales department.
In our store we use HIgher Gear and the internet department uses it 100% of the time. My sales floor only logs ups in at the time of sale. Then we are notified in our CRM that one of our potential customers is in our store buying a car. When the GSM is notified he basically only cares that the car is sold and gives the line "Why didn't they ask for you....?" I will look into the history of the customer and if I see my staff has had recent contact (no auto responders), I feel that we are entitled to the customer. I will only protect my staff if they have been in touch in the last 2 weeks or less.
So my question is how do other stores handle this? I know this is going on in every store across the country so I would love to hear how some other dealers handle this. Do you protect your internet staff for a number of days/weeks?