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Performance Manager @ vAuto - Anywhere in the US or Canada (remote)

Apr 22, 2015
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First Name
Andre
vAuto is seeking a Performance Manager to act in the capacity of a client retention and customer success.

If you have 6+ years of experience as a Sales Manager or General Manager within the retail automotive industry--WE WANT TO SPEAK WITH YOU TODAY!

This is a remote position. 70% of the work can be done from home. There will be about 30% travel required. This is a great opportunity for someone who has a lot of industry knowledge, and wants their nights and weekends back. Please send your current resume to [email protected] or [email protected]

vAuto is a company of highly motivated trendsetters, who are uniquely passionate about what they do. vAuto offers an extensive benefits package for all our full-time employees, including medical, dental, vision, PTO, and 401K, and much, much more! We expect a lot from our people, but we give a lot in return. If you love working in the automotive industry and want to be inspired by like-minded people, then this may be the home for you!

Okay, want to hear more about the Performance Manager? Here's what it's all about.

The vAuto Performance Managers are responsible for being trusted advisors to the 6,000 plus dealers vAuto serves across the country. The Performance Manager is responsible for client retention and expanding the vAuto suite of products in an effort to maximize revenue growth across their client base. Performance Managers manage between 80–110 accounts. This is an extremely challenging and influential role that requires a high-level of decision making, accuracy, and engagement with impact. The Performance Manager is ultimately responsible for making decisions and handling accounts to ensure their clients achieve the maximum ROI out of the vAuto system.

Responsibilities:

-Effectively manage the progress and results of accounts assigned.
-Engage in high-profile activity across strategic client groups.
-Build and develop strong working relationships with customers and all users at all levels from Dealer/Owner/Decision Maker on down.
-Work with ‘at risk’ clients and determine the proper action plan.
-Demonstrate account ownership by responding to client requests with a constant sense of urgency.
-Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives in order to achieve results.
-Closely monitor system ‘red flags’ and emergencies with clients, taking immediate action at all times.
-Generate additional revenue by harvesting existing accounts for additional stores and products.
-Determine needs for additional resources in order to maintain continued success with all clients.
-Continually work on the turnaround ‘cancelled’ accounts.
-Effectively manage time and activity to successfully engage with at least 8 clients per day.
-Assist in the generating high client attendance to product workshops.
-Actively participate in product development/enhancement review sessions to continue in development as a vAuto ‘knowledge master’
-Travel to clients, allowing for maximum time with all clients and maximum client reach.
-Work with new PM team members as required as a mentor.
-Engage and participate in the exchange of best practices across entire PM team.

Qualifications:

-Must have at least 6 years of retail automotive management experience in a dealership, as well as the ability to work successfully with all levels of a dealership.
-Outstanding relationship management capabilities, interpersonal, and communication skills.
-Ability to articulate and communicate in an engaging manner.
-Exceptional listening skills, with the ability to detect problem/risks.
-Superior customer focused approach at all times.
-Highly motivated self-starter, capable of working in a team environment.
-Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, and a high level of detail.
-Proficiency in using Customer Relationship Management Systems.
-Computer literacy including MS Office Suite.
-High School diploma or GED.