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  1. J

    New Hampshire - where are you?

    Haha Ed, I was there this weekend! Grew up in NH and Went to school in Keene.. Wish they had a Five Guys when I was there.. I live in MA now and everytime I see income tax come out of my paycheck I miss NH more and more :)
  2. J

    DealerSocket, get your act together (RANT)

    Shawn, I know how hard our dealership works for positive reviews. With the extremely negative tone the thread started with I felt the response was more than warranted. I'm a firm believer in karma and giving credit where credit is due. It's nice to see companies aren't just out for taking...
  3. J

    DealerSocket, get your act together (RANT)

    I wanted to respond to this thread again after speaking with Shellie. To the OP: It's a real shame you haven't contacted her regarding your issue, or left a HINT of what group you're from as I am sure she would track you down. I received a very quick response from Shellie that she would be...
  4. J

    Can you teach an old dog new tricks?

    During our recent install of a new CRM we had a bit of this issue. We have those seasoned vets that do kill it every month but were frustrated with the change. I helped them adapt by showing them some of the new features and how it impacted them. I told them how the internet department is...
  5. J

    Email Versus Phone

    Call call call. Customers will tell you if they prefer to be contacted only via email. If they've provided you with a legit phone number at some point they were interested in your product. It's your duty to get them in before their interest fades and the next shiny quarter comes along. It's not...
  7. J

    Who Chats For Your Dealership?

    I would agree that Contact at Once has lead to a high appointment rate. I don't have 100% accurate lifetime stats, but I believe i'm at a 75% lifetime appointment rate on chat. I find it's very effective and you have a captive audience
  8. J

    DealerSocket, get your act together (RANT)

    Coming from a technical background, I am actually very fond of DS in some respects, and very annoyed at some others. I enjoy the depth of the program and I like how deep you CAN go. The way I work dealersocket is I field complaints about it from fellow BDC members and sales staff and find ways...
  9. J

    Who Chats For Your Dealership?

    The BDC dept handles chat leads here. They mainly get routed to me because the rest of the BDC isn't very interested in the leads as they can call faster than they can type.
  10. J

    Do you Protect your Internet Sales Staff from the floor?

    Thanks Alex! Unfortunately I can't take credit for it, the system was in place when I got here, but it does work well! I've heard of a lot of emerging BDCs struggle with managing payments so I figured I'd offer my experiences!
  11. J

    Do you Protect your Internet Sales Staff from the floor?

    My dealership group has 6 locations and a centralized BDC at one of our locations. While one of our locations does not currently utilize the BDC, that's not really here nor there. Our internet department runs on a seperate budget which is included in the marketing/advertising budget (afaik, I'm...
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