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  1. J

    Reynolds Lockouts - Query Builder

    I agree a 100% but the truth is that a nontrivial number of ReyRey customers buy into this. Of the percentage that doesn't many are stuck in contracts they can't get out of or unwilling to incur the difficulty of making a DMS switch. Whatever the case Reynolds keeps the envelope and setting up...
  2. J

    Exported Data wrapping to next line.

    If you go into the advanced setting (from the main GUI PC > Advanced) and change the mode to reformat you should not have the wrapping issue.
  3. J

    Reynolds Lockouts - Query Builder

    Reynold's is always threatening to take away some feature. Two years ago it was 6910, everyone shifted to use 7601, now they want us back in 6910. In the last year I have heard that everything from 7601 to to the report scheduler, heck even ERAccess itself, is "going away". Most of the time...
  4. J

    Reynolds DMS games again. MOPAR letter to dealers

    Not exactly, the machine will run ERAccess. There just seem to be certain instances when you cannot enter data remotely via a logmein type product. My understanding is things work fine if you are actually seated at the pc, but issues arise via remote. Probably some kind of simulated key...
  5. J

    Reynolds DMS games again. MOPAR letter to dealers

    A good point for those who do think it is a simple proposition. I was shooting for that to read as sarcastic. My personal opinion is that Reynolds' latest "enhancements" are nothing more than another attempt to bleed every penny they can get away with from the dealer and establish a tool booth...
  6. J

    Reynolds DMS games again. MOPAR letter to dealers

    Simple add-on Reynold's VPN service.
  7. J

    Query Builder - Option Greyed Out

    So where you by chance entering the captcha answer via something like gotomypc/logmein or where you physically at the computers keyboard? Seems like Reynolds is indeed making some changes, it doesn't look like taking away QB, but they certainly seem to be adding a number of hoops to jump...
  8. J

    Reynolds Scheduler being removed?

    Back in December was the first time I heard about changes to the scheduler. At that point they sent out a communication advising the ability to create new scheduler jobs was going to be removed, as it was a security risk that evil third party vendors would use to bring about the downfall of...
  9. J

    New Reynolds and Reynolds process to prevent third party data collection.

    That strikes me as low, I'm guessing mid to high 20's maybe up to as high as 30%. You must just be lucky!
  10. J

    New Reynolds and Reynolds process to prevent third party data collection.

    For anyone interested I think Reynolds may have started a larger scale roll out of this. We have seen stready increases in our lock counts all week with overall larger increases then we have seen in the past. At this point I am still not seeing a large percentage of dealers affected, but the...
  11. J

    New Reynolds and Reynolds process to prevent third party data collection.

    It doesn't really surprise me calling 4 different people at the Reynolds TAC has long been known to produce 6 different answers. I would be completely shocked if ERA as a company line started purposely telling dealer they can't use the report scheduler, though it wouldn't be the first time...
  12. J

    New Reynolds and Reynolds process to prevent third party data collection.

    I just had a dealership I worked with to run files through Query Builder and the scheduler, as opposed to our standard dial up process, call me and tell me that the ID he was using had been locked. He called Reynolds and they actually told hum he was going to have to run all the queries...
  13. J

    New Reynolds and Reynolds process to prevent third party data collection.

    And I have had IDs locked before doing any polling at all. As I said the only thing I think is fairly certain is that we are dealing with a variety of triggers.
  14. J

    New Reynolds and Reynolds process to prevent third party data collection.

    I don't think anyone has found the magic bullet at this point. I have heard a lot of theories some that make sense others that just seem out there. In reality I doubt any one action or activity is to blame. Here are some of the theories that seem hold some water, but again my feeling is we...
  15. J

    UCS POWER DATA EXTRACTION

    There are several formatting options available, we generally lean towards raw text as opposed to excel. The process of building reports is less then user friendly. Assuming you know the designations for each element you what, usually a numeric code, it's a matter of fitting everything into a...
  16. J

    New Reynolds and Reynolds process to prevent third party data collection.

    I really doubt it, affected dealers still seem to be a minority. I imagine any company getting data via a non-RCI process will eventually be affected to some degree or another. IntegraLink and DMI just noticed it sooner because of interaction with so many systems since they service a large...
  17. J

    New Reynolds and Reynolds process to prevent third party data collection.

    I agree it is disturbing. Obviously no one outside of Reynolds knows exactly what or how they are doing it. I hope your dealers have different experiences. Just wanted to share this case as it seems the Reynolds' logic is not without issue.
  18. J

    New Reynolds and Reynolds process to prevent third party data collection.

    I don't know about this assumption anymore. Just had a dealer this morning who set up an ID on Friday to run files for me on his local PC, via 7601/7602 and the scheduler. Never shared the ID or password with me, he just logged into it once on the PC to set the initial password then entered...
  19. J

    New Reynolds and Reynolds process to prevent third party data collection.

    Art I would love to hear if you run into any issues. My guess is as long as you are using all PC file output options you should be okay. I have a feeling they are somehow targeting people trying to reproduce "on screen" style output. Rumors also floating around about them enhancing the...
  20. J

    New Reynolds and Reynolds process to prevent third party data collection.

    Reynolds is at it again with a new process to prevent third party data collections. It appears they are rolling out or maybe just testing at this point a change where some users IDs are being disabled automatically. Presumably because Reynolds has made a determination they are IDs in use by a...