Search results

  1. Christine Plunkett

    FRIKINtech Service Drive Equity Mining Stats

    Guys, Yoooooooooooooo! How did I just see this? Hand on the bible, I believe SERVICEiQ is the best offering yet from FRIKINtech and that's no exaggeration. This is the anti-cold-call. I work at Priority Acura in Chesapeake and about 50% of my day is dedicated to calling SiQ leads because...
  2. Christine Plunkett

    Outgoing calls using Click to Call are being marked as SPAM

    Duuuuuuude, this is super frustrating. It happened a few months back when I used Click-To-Call in Hubspot. So I stopped using it. Tried again earlier this month and it was not labelling me as spam anymore- YAY! Then today -.... it's baaaaaaaaaaaaaack. UUUrrrgghh.
  3. Christine Plunkett

    Who handles your calls in a Virtual BDC?

    Soo.. I ran a central BDC with as many as 9 agents and as few as 3 covering 11 brands out of 7 rooftops. Hiring, training, and consistently motivating people in a call center environment is FRIKIN tough. Our department was called a band-aid by some, and non-essential.. so occasionally the stores...
  4. Christine Plunkett

    Big Problem with 2021 Vroom's Super Bowl Commercial

    Good Lord.. I'm a sucker for good marketing but they done picked a fight with some bad mother$#%^@rs. *grabs popcorn*
  5. Christine Plunkett

    Let’s discuss Automotive “Experts” embarrassing misogynistic ad

    I think of all the ways this could bother people. 1. Women typically wouldn’t find this offer appealing. 2. Men, at work, opening their professional email at their desk and this is what’s on the screen. “Boss, I swear, I don’t know what this is!” 3. Worst... at home sitting next to wife, opens...
  6. Christine Plunkett

    CRM email deliverability isn't the problem

    I'd like to personally kill all the auto-responders with fire. Bye Kate. So long Anna. Later Brittany. Dealers must get a real live human person to send some valuable information on the FIRST response or just hang it up. The group effort doesn't seem to work well either. There needs to be one...
  7. Christine Plunkett

    Digital Retailing: Just a New Objection?

    A few years ago, tech company managers were sitting around a room, and someone started lamenting about a bad experience they had buying a car… and someone else nodded their head… and by the end of the meeting, they had decided that customers don’t want to buy cars from dealers anymore; customers...
  8. Christine Plunkett

    The misconception about millennials

    ^^ This guy for president 2020. Campaign slogan: Shut up and stack up.
  9. Christine Plunkett

    The misconception about millennials

    I have never felt compelled to speak for, or against, my own generation or anyone else's. I know schmucks and saints of all ages. I prefer to make my judgments on a case-by-case basis.
  10. Christine Plunkett

    Car Sales Burn Out and Three Ways to Avoid It

    Car sales is the greatest job in the world, I truly believe this. We sell vehicles we do not own to other people and get paid to do it. How awesome is that? Somewhere along my career I lost the magic. I still appreciated my job, but I forgot what a privilege it is to walk into a car dealership...
  11. Christine Plunkett

    Content is dead. Long live Content? (Video Content)

    Ok.. so there are two different types of videos - ones which highlight the dealership and staff, which typically only serve to enhance the dealers own feelings of being awesome. Most people do not care who your GM is or how nice your showroom is, unfortunately, they are really interested in two...
  12. Christine Plunkett

    Internet & eCommerce Pay

    Salary plus variable commission based on monthly website traffic with a bonus tied to dealership sales totals. ;)
  13. Christine Plunkett

    Where do I start?

    Thanks Alex.. there is certainly nothing wrong with creating a new Facebook page, it just requires a time and energy commitment. Facebook Ads, however, can start running today! I'd go to your boss and request a small advertising budget for your new endeavor. If she/he declines it might still be...
  14. Christine Plunkett

    Where do I start?

    Hey Zach - I'm gonna differ from Alex and recommend you not create a new Facebook page, rather you should begin a targeted Facebook advertising campaign directed at the precise individuals you want to reach. With attractive creative and a decent offer dropped directly in the news feed of...
  15. Christine Plunkett

    DealerAuthority Powering DealerRefresh on Facebook

    Nothing says "Welcome" quite like four dancing bananas. Lol