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  1. Jerry Thibeau

    Responding to Leads

    Email is a horrible way to communicate with customer. Set your form captures up to get the cell number and you can text them, which is highly more effective! See a better process here: https://www.talkoptions.com/?page_id=833
  2. Jerry Thibeau

    Coronavirus - the Automotive Industry and your Dealership

    At Phone Ninjas, we are suggesting the following to keep your dealership prospering during these difficult times: 1. Schedule an appointment to bring the vehicle to your customers office or home. 2. Arm each salesperson with a box of latex gloves to offer customers prior test drives. 3...
  3. Jerry Thibeau

    We've been doing it WRONG!

    It's been working well, more leads. The problem is the sales people need to be quick and well versed on what to say. The link is sent in the text message.
  4. Jerry Thibeau

    Your presence is your leverage

    Your presence is your leverage, and let me elaborate on that a little more for you. We have the largest inventory in the are and often we'll have similar cars and they may have slightly different packages. Being that I know the inventory here better than anyone, not only will I find you the...
  5. Jerry Thibeau

    Lead wall on your website

    If the salespeople taking the leads suck at technique, throwing more opportunities at them will only make them suck more! Dealerships should make sure their people are properly trained to handle leads before throwing more opportunities at them. Why are you bothering with e-mail. Tell the...
  7. Jerry Thibeau

    Lead wall on your website

    I anticipated a condescending comment from you Alex. Roughly eight years ago I started a thread and offered free phone training to dealers if they were willing to allow the process to be shared on Dealer Refresh. That thread was quite popular back then and very insightful for those who...
  8. Jerry Thibeau

    Question on Digital Retailing.. Could displaying payments on your website scare off customers?

    Manufacturers offers specials and payments, why wouldn't you. Matter of fact, you should be advertising the same lease specials the manufacturers offer. Sean Stapleton and Eric Miltsch could talk more about this since they play in this arena daily!
  9. Jerry Thibeau

    Lead wall on your website

    I always thought of the community participating at Dealer Refresh as cutting edge, willing to try new concepts and open to changes as technology allowed for improvements, thus making the shopping process easier for consumers. Based on some of these comments, I can see that's not the case...
  10. Jerry Thibeau

    Lead wall on your website

    What do customers want when they come to your website? They want to know if it's available and how much. So give them what they want, but ask for something in return. They are willing to give you a name and cell if they know you'll immediately text the price to them. That's why if you make...
  11. Jerry Thibeau

    Lead wall on your website

    In our test cases, we found the quality of the lead to be much better. The problems were the ones that still plagues our industry. 1. Poor response times. 2. Quality of text and or phone conversations lacked proper flow and asking for the appointment
  13. Jerry Thibeau

    Lead wall on your website

    That's you, but 90% of the shoppers aren't that in tune with the process. And we all know how horrible leads are that come with an email address. I'd rather have a lead with a text opted in cell phone number all day long.
  14. Jerry Thibeau

    Lead wall on your website

    I brought this up back in July! https://forum.dealerrefresh.com/threads/weve-been-doing-it-wrong.6593/
  15. Jerry Thibeau

    Text Us message conversion from Website and VDP?

    This works! Why give customers free info on your VDP's? Make them give you something in return if they want your internet price.
  16. Jerry Thibeau

    Training customers to ignore your emails

    Gee, isn't this much like the post I published a few weeks ago where you poked fun of what I was saying?
  17. Jerry Thibeau

    We've been doing it WRONG!

    What if all these years we've been trying to engage customers the wrong way? I am talking about getting customers to share their contact information with you from website visits. Currently most of you give the customer no reason to want to fill out a form on your website. You provide all the...
  19. Jerry Thibeau

    Deals4Dealers Lead Form Abandon Rates

    Are you paying attention to lead form abandon rates? If I am a customer, why would I fill out your form? What's in it for me to give you my information? Which of these two forms would you rather fill out? When making a purchase, there are three factors that are important to a customer...
  20. Jerry Thibeau

    Conquest Options?

    I also just came across this webinar that will help you and your sales team. It's 90 minutes, but apply the things I talk about and I promise you results! http://www.phoneninjas.com/creating-leads/
  21. Jerry Thibeau

    Conquest Options?

    If your dealership has a good CRM and your sales team is properly trained on how to use the CRM, you should by now have a good list of the luxury brand buyers in your market. Problem is most salespeople want to delete and forget somebody when they buy from the other dealer. This is a bad...
  22. Jerry Thibeau

    Robo Killer

    Have you downloaded RoboKiller yet? Unwanted calls are at an all time high and it seems to be getting worse. There are currently 1.2 million numbers in the database that get blocked. And sadly for some of you dealers, you're on that list. I know this because I have the app installed and I've...
  23. Jerry Thibeau

    Industry 1st! - Driven-Data Just Dropped a BOMB

    I would love to see you do this study with our top 25 Phone Ninjas clients! The appointment % would have been a lot higher than the 16% average.
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