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  1. Brent Palen

    What are your MOBILE WEBSITE numbers? And Prediction for 2013!

    Mitch and Joe, I spoke with Trey at Click Motive a few weeks ago. I know that their platform sends iPad users to the desktop website. Google, however still considers the iPad and other tablets to be a mobile visitor in their analytics. He expected Google to change the way it reports iPad visitors.
  2. Brent Palen

    GM Dealers - Is your Cobalt Site Linked to Your Places Page?

    It's fixed now! Apparently the edits that we did over the weekend finally took hold. I hope they stay that way. I am interested to know how Cobalt did this since we do have an owner verified listing.
  3. Brent Palen

    GM Dealers - Is your Cobalt Site Linked to Your Places Page?

    I must have missed the email, but yest we have had ours claimed for several years now.
  4. Brent Palen

    GM Dealers - Is your Cobalt Site Linked to Your Places Page?

    This is one for all of the GM Dealers that made the choice to keep their existing site when you were required to get a Cobalt site, thus ending up with 2 websites. Did you notice that your Google Places page now has your Cobalt site listed? This is a big problem since we do not want people that...
  5. Brent Palen

    Dealers Not Answering The Phone

    ADP presented a system like you are talking about. I really like the idea of their phone system and the way it works with their CRM but I hate the idea of going to ADP's CRM just for the fact that I have heard WAY to many bad comments about it. (I should qualify that since I am not sure if those...
  7. Brent Palen

    Advice on Craigslist ad posting services

    Same here...we were using a posting service last year. I got rid of the service and now have our night receptionist post a few vehicles from our under $10K page each evening so were towards the top of the list during peak hours. Works pretty well and we get some action from it. I don't think...
  8. Brent Palen

    Dealers Not Answering The Phone

    I handle the dealer trades for our dealership so I get to call a lot of other dealers. To me, the absolute worst thing a dealer can do is set up their phone system with a dead end. In other words a system where the receptionist might answer and then transfer you to an extension. If they don't...
  9. Brent Palen

    GM Internet Lead Response Time - OFFICIAL thread

    Somebody please tell me that this is an April fools joke GM is playing on us! Please....soon...the day is almost over...ok it's not funny anymore. Time for a response service.
  10. Brent Palen

    Internet Sales/Marketing Training

    We talk a lot about everything on this site but I don't often hear much about training. I just finished a new course through NCM Institute that was taught by Steve Stauning and Greg Wells. My Dealer Principle is a strong believer in training and invests A TON OF $'S in it. I have attended...
  11. Brent Palen

    How to Add Inventory or Web Sites to your Facebook Fan Page

    O.K. I tried another code. Found it here. Had to change the "scroll" to "yes" but I can't figure out how to make it fit (any suggestions)? Let me know if it works. (Click Here)
  13. Brent Palen

    How to Add Inventory or Web Sites to your Facebook Fan Page

    I was able to get it to work from other PC's around the dealership. All running various versions of IE. I am going to play with it a little though. Here is the link directly from the facebook page. Do I have my Application Settings right? This is what it says; Box: Available(Add) Tab: Added...
  14. Brent Palen

    How to Add Inventory or Web Sites to your Facebook Fan Page

    Pretty slick! Not perfect but it's a cheap date. I manipulated the HTML to make a little better fit for our listings. I think I will probably add a specials page later. Thanks for the heads up! Inventory on Facebook
  15. Brent Palen

    courtesy internet and how to deal with smart-stupid people

    So...I opened that up....why are there guys in dark suits and glasses walking around the showroom?
  16. Brent Palen

    Answering GM One Source leads from a BB Tour!

    I don't know who you have for a CRM and I am not going to tell you to change just for this one reason. We are helping Autobase test a Mobile lead response tool right now that will be out Jan 1. It is very slick. They email you the lead info with a link. You click on the link and from there...
  17. Brent Palen

    Mystery Shop Time!

    Jerry...One thing I would inlude in your service is to record the salesperson's outgoing call to the customer that has submitted a lead. We focus a lot on the emails and those are important but that initial phone call can make or break a deal.
  19. Brent Palen

    Mystery Shop Time!

    Jerry...in your chat mystery shop you said that some of the "chat experts" on Dealerrefresh should offer their opinions about the chat session. Well...here's the deal. In my opinion you are a chat expert, Jerry. In other words the phone guide works just the same in a chat session. Makes sense...
  20. Brent Palen

    GM 1 Source Leads

    We are starting to test Autobase's solution. The idea seems pretty slick. You get an email on your Blackberry and click on the link. It takes you to their microsite which is supposed to be set up like their ILM. From there you mark the lead as contacted and go back to bed.:sleep:
  21. Brent Palen

    Mystery Shop Time!

    Well...I wish I could say we did better. I did mess the process up by letting the receptionist know. Here's what I think our areas for improvement are. Chevrolet Lead - I need to make sure that the salespeople are following up on leads. In this case the address Jerry used matched up with a...
  22. Brent Palen

    Mystery Shop Time!

    Unfortunately our receptionist did let it slip. I had told her to route calls back to the meeting room since we were having a sales mtg. and I wanted to catch the call. She didn't realize what mystery shopping is.:rofl: But the good news is I was able to make it look like it was only coming...
  23. Brent Palen

    Mystery Shop Time!

    Thanks Jerry, I do appreciate this opportunity. Although it pains me to say this it is ok if you would like to share your findings with the rest of the community.
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