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  1. J

    Your Service Lounge - What do customers like MOST?

    Our customer lounge area has two large screen Tvs. One which displays regular TV and the second the status of the customer’s vehicle in service. This feature is integrated with our DMS and automatically updates every 5 minutes. This information rotates with displays of our vehicle inventory and...
  2. J

    What are dealerships doing for IT support/management?

    Hi Derrick I feel for you and can relate. Sometimes it takes time for change to occur, be tactful and ready to help when you are needed. It’s not always about money either, rather that as an in house I.T. person you can improve the quality of life for your fellow team mates. As you work...
  3. J

    What are dealerships doing for IT support/management?

    Tech support can get expensive …. I suggest that this should read … A lack of Tech support can get expensive. It’s interesting that in today’s automotive world an information technology manager is often considered a cost to the dealership. This in fact is a reflection of a lack of insight...
  4. J

    Favorite Non Auto Technology/Software?

    Hello Jessica A software tool that I have used for many years and is an incredibly handy program is called “TYPEITIN”. http://www.wavget.com/typeitin/ This program allows you to create “buttons” that you can easily customize, which when clicked can fill out forms and even run scripts...
  5. J

    Dealer Rater Question

    I don’t have the opportunity to write here often but thought I would write this down for your consideration…… Since the early days of the internet we learned that people who are not happy will write about their experience somewhere on the internet, whether that is on Facebook , Twitter, a blog...
  7. J

    Does Text Messaging work for Dealers?

    Yago You said “Another way to look at text is to use it like chat, email, or a phone number in your website”. The same thought occurred to me some time ago regarding texting within an individual vehicle sales advertisement. Not everyone is comfortable sending in an email lead, but texting is...
  8. J

    Customer Reviews

    Hello Julie What we have done recently with our Dealerrater account is to set up a new "short" domain name that changes up to our Dealerrater webpage. For example you could perhaps use something like www.pnreviews.com (i.e. Palmetto Nissan reviews) and have the URL change up to go to your...
  9. J

    Need input on getting some new car leads

    If you have not done so add Hook Logic to your marketing plan ... money well spent , and you only pay if customers come in. Email Jeff Kershner [email protected] for details.
  10. J

    Pimp my Comment Generator

    Joe, you write well, and you make me smile. thanks johno
  11. J

    Pimp my Comment Generator

    "I am looking for some fresh eyes to rip it apart. What is it missing? Let me have it , give me your honest opinion". Joe this a good start… I like what you are doing. This 2010 Chevrolet Cobalt has the sought after LT w/2LT trim and also has the upgraded Sport Appearance Pkg! You can do...
  13. J

    Used Car Photos Discussion

    ..... 80 percent stated that duringInternet searches they considered only those offerscontaining detailed information and photos of thevehicle. as per this document http://www.carfax.eu/download/carfax_research_paper.pdf
  14. J

    Print Screen - What a handy tool to use!

    I agree print screen is a great tool… As the Windows version is somewhat limited we use a free program called GADWIN PRINT SCREEN … (they have both a free and a paid version). We find the free version works well for us … the program allows you to choose if the “screen shot” is to go to the...
  15. J

    Pimp my Comment Generator

    Hello Joe I for one sincerely appreciate how much work and thought you have placed in developing your comment generator. I developed our firms comment generator several months ago and enjoy “tweaking” the design and in seeing and making the program do all the work. If you’re interested in...
  16. J

    Frustrated eCommerce Director.. Just letting some pent up frustration out!!

    Anouther great book is check out is GOOD TO GREAT by Jim Collins ... Jim Collins - Articles - Good to Great Those comapanies that never grew where ones where one owner micro-managed virtually every part of the company, most of these type of managed companies died when the owner passed away...
  17. J

    Print Screen - What a handy tool to use!

    Thank you Jake L for the Windows 7 "snipping tool" tip Excellent !
  19. J

    Print Screen - What a handy tool to use!

    Hello Danoneil I agree using print screen is a great tool .... We utilize a few more aspects then basic print screen that comes with Windows and so use a free print screen program called GADWIN PRINT SCREEN .... they have both a free and a paid version , for our needs the free version works...
  20. J

    I love what I do, but it is so f-ing stressful.

    eag818 I am both understanding and empathetic of the position you find yourself in. There is no judgment here of you rather simply what I have found works. In my many years of doing networking and related, ( I am 53, gosh getting up there) and IT /SEO related duties I learned one valuable...
  21. J

    Email multiple accounts tip.

    So while I have for some time been reading posts here on DealerRefresh I am now tossing my hat into the arena with a suggested way to help solve managing multiple account email issues. One of the things that we have encountered is that many of our dealership staff have multiple email accounts...
  22. J

    ADP CRM Email Delivery Issue

    There are several methods used for spam detection and DNS is one of them. Here is one of the websites we use (free) to check if an email we are sending out will be considered spam. You would copy and paste your email write up into the box provided. ( this is only one of a number of services...
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