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  1. tomwhitejr

    Dealer.com Sites are Down!!!

    From Subaru at 2:17pm central today. They sure thought it was "unplanned." Please be aware that we have identified an intermittent outage of service to the Subaru Retailer Website platform. We are sorry for the inconvenience this may be causing you. This unplanned interruption may potentially...
  2. tomwhitejr

    Urgent Help Needed w Time Sensitive Problem Please!

    Seems what you are asking is pretty unreasonable. Manheim made a mistake, this doesn't mean you get to win the lottery. The car was run on a green light and brought more money than if it had been run on a red light. Why should they pay you more money than what your car should have brought...
  3. tomwhitejr

    Turnover- and that one dirty word we never say!!!

    Commissioned based sales pay plans are SO 1986! Get rid of commissioned based pay plans and you don't have to pack cars. Packing cars just allows you to advertise you pay 25% or 30% commissions so you can look better when competing against other dealers for talent IMO... Pay a good salary and...
  4. tomwhitejr

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    100 to 150 fresh leads each month (depending on the agent) with a spirited 90 day follow up... Our BDC agents only set appointments and don't work deals womb to tomb.
  5. tomwhitejr

    New car listing site?

    Not to further pile on this thread, but you are about to waste a considerable amount of time and money (and I don't care what you say about being able to build your site for free - that's fantasy land)... And without taking personal shots - the fact that you come into this forum (made up with...
  7. tomwhitejr

    Your Favorite Metric

    So what you are saying is that my first thought on the facebook thread - direct correlation between unique visitors to a website and resulting sales - is accurate??? All I know is that when my unique visitors (and sometimes visits) is UP, my sales follow... every day, every time, without fail...
  8. tomwhitejr

    Your Favorite Metric

    I used to believe that there was a direct correlation between the number of unique visitors on your website and the number of cars sold. I now believe, more specifically, there is a direct correlation between the number of VDP's and the number of cars sold. I pay attention to lead form...
  9. tomwhitejr

    Open Chapter 7 BK...

    CPS, Friendly Finance, Santander, Prestige Financial, and 1st Investors will ALL do open 7's AND 13's. Add Tidewater Finance for ONLY open 7's.
  10. tomwhitejr

    cars.com price increase

    Just received notification that my cars.com invoice will double effective January 1. Anyone else seeing price increases???
  11. tomwhitejr

    need to vent

    While I don't entirely disagree with many of the responses so far, I would propose a first course of action before looking for greener pastures. WRITE A BUSINESS PLAN for your department and get it to your GM and DP. They probably have little knowledge of what you do or the value you could...
  13. tomwhitejr

    The Harlem Shake of Decision Making: Confidence isn't Competence!

    From Suzuki of Wichita - Harlem Shake (Restless Leg Edition) - YouTube
  14. tomwhitejr

    Does TrueCar deserve a second chance?

    I think this might be a good time to bring up a book that ALL should read... The Art of War by Sun Tzu... just sayin'
  15. tomwhitejr

    Quoting Online w/o Destination Fee

    Yeah, I probably should have added the "it might depend on your State" caveat. Good call... What I was trying to convey that I think it's more important to worry about the experience you provide your prospects (whether they are online or on-the-lot) than just price alone. There certainly...
  16. tomwhitejr

    Quoting Online w/o Destination Fee

    Here are my two cents: The OEM's price their vehicles online without destination charges. If you include your destination charges in your pricing online, you can in some instances show a higher price than what your manufacturer is offering on their website which can and will cause confusion...
  17. tomwhitejr

    Carfax Pricing

    @blake We just signed and are paying less than $1000 a month. Left AutoCheck because of the CarFax partnership with AT and cars.com... Like everything, this is negotiable... Go negotiate my brother...
  19. tomwhitejr

    carsforsale.com

    Jeez @Uncle Joe, tell us how you really feel! : ) I agree, though... You get what you pay for. $99 a month costs result in $99 a month results. I cannot find one single reason to use this service- NOT one... I get the cheap exposure, but a mess is a mess is a mess... I think you would...
  20. tomwhitejr

    Would You Attend A Free Webinar On Photographing Your Inventory (Best Practices)

    Color me there as well... GREAT IDEA!!! Uncle Joe is absolutely correct that pictures sell cars so the better the picture the better the sold rate...
  21. tomwhitejr

    What Has Been Your Experience Hiring Female ISMs?

    Jerry is right as always... Females can relate to both men and women better. In the 15 years we have run BDC's in our various operations, our female BDC agents substantially out performed their male counterparts - and I have worked with some super talented male BDC agents. I will not hire a...
  22. tomwhitejr

    What are your MOBILE WEBSITE numbers? And Prediction for 2013!

    @Bill - thanks for sharing... I'm surprised you have seen a decrease in mobile traffic month over month... Over the last 18 months, my mobile visitors have increased every month... Since you are a VIN guy, have you talked to them about this? 8.5% vs normal 12% seems more like bad analytics...
  23. tomwhitejr

    What are your MOBILE WEBSITE numbers? And Prediction for 2013!

    Suzuki of Wichita Mobile stats (30 day average as of today) % of Mobile Visits = 15.99% (of overall traffic) Average of mobile page views = 5.64 Average time on Mobile website = 4:45 #1 Mobile Device/Browser - Apple iPad #2 Mobile Device/Browser - Apple iPhone #3 Mobile Device/Browser -...
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