Search results

Search the forum Search Blog
  1. VVAuto1

    Future of CRM

    Alex, Long time no chat! Great thread!! So we’re talking CRM in the future that’s “built for the future” let’s blow some minds - going from simple ending with holy shit I would say the crm of the future needs to evolve to become a dealer suite Sales. Service. Work flows. Marketing flows...
  2. VVAuto1

    Merchandising buybacks in service lane

    so we’ve been talking about buying cars in the service lane since practically forever Every once in a while we have a star sales person that will pickup 5-10 deals a month - however this is not sustainable or scalable. I’m looking to utilize merchandising to generate 40-50 appraisals on...
  3. VVAuto1

    Taking the buyback mailer digital...

    Looking for any campaign suggestions to drive vehicle appraisals and trade acquisitions utilizing - SEM, Facebook, Craigslist, email blasts and or any combo
  4. VVAuto1

    Started from desperation.....

    Just like you dropped “worthless providers” utilize that mindset to manage your small teams time investment. Make sure every activity has value, if birthday calls are not effective, utilize their time to make other calls. For example, Recall calls - a great touchpoint and reason to get the...
  5. VVAuto1

    Lost sales rate for Internet

    Ive heard a good sales to lost sales rate is 1 to 1.... Anyone else have any experience with this metric?
  7. VVAuto1

    Shared Used Vehicle Inventory

    Whats the advantage of listing less options for consumers? For example if you have 30 at your "point"and in your network you have 600 available that any consumer has 100% access to purchase at any moment. And yes we absolutely we disclose the location directly on each vehicle listing page...
  8. VVAuto1

    Shared Used Vehicle Inventory

    Rationale is provide more inventory options for the consumer to express interest and ultimately the ability to help serve their needs. Example, If you have 4 locations each with 100 used cars...Would you rather provide the consumer with 100 used car options or 400 used car options. We try and...
  9. VVAuto1

    Trade In - database emails

    Any success around email campaigning for trade acquisition? how did you position the email- what was the call to action? Also more text/less graphics or vice versa? - Click the link and fill out form - reply back - bring in this coupon Etc We've used a coupon in our specials emails with...
  10. VVAuto1

    Service Appointment setting?

    Bumping :). Kelly, is this team still in operation, has that type of payplan been sustainable for your team.., Mike any update? We're looking at integrating outbound during slower inbound periods in the day.
  11. VVAuto1

    Starting A Service BDC-Come along for the ride!

    Nathan any followup on this...how are things going with the Service BDC? Have you guys launched, Challenges, What is working well? Also any thoughts on how many bdc reps to R/O's/ appointments/calls, etc?...
  13. VVAuto1

    Help How do I engage with customers when I cant get ahold of them!

    Since lead mix has been a hot topic on this thread - if your receiving non inventory specific leads like 3rd party leads/truecar etc - before cancelling ask the question to your rep "what distance is my radius set to" I've seen scenarios that a rep/OEM/ accident / program default to 50 miles...
  14. VVAuto1

    Help How do I engage with customers when I cant get ahold of them!

    I took a look at that task teachers website - so they will review every lead follow up based on our campaign to inspect that we are executing our process (as we define) - and alert us if a team member breached process on a specific customer.....giving us a chance to coach and ensure that step...
  15. VVAuto1

    Anyone using Iprecheck??

    Looking for feedback on anyone using Iprecheck - have you had success with it?
  16. VVAuto1

    Help How do I engage with customers when I cant get ahold of them!

    So your saying find ways on the website to position/put in focus a more qualified lead forms... Focus on credit apps vs trade, right?
  17. VVAuto1

    Help How do I engage with customers when I cant get ahold of them!

    Both cradle to grave and business development model pose challenges. Apologize in advance for the rant on the model, I know your not looking for concerns on the model but ideas to get better, but i think it's important to understand the pros and challenges of what ever model your running. My...
  19. VVAuto1

    Help How do I engage with customers when I cant get ahold of them!

    Can you clarify Internet department for this thread? Are you guys cradle to grave or set appt and hand off to whomeever? I agree with you the toughest part about getting the appt % up is getting Contact on a day in day out basis, from a reps standpoint and a departmental standpoint. There are...
  20. VVAuto1

    Mobile SEO

    hmmm I'm seeing it on muliple sites......
  21. VVAuto1

    Mobile SEO

    Did anyone see a drop off in specifically Iphone sessions on 9/13/2014???? We noticed it hit across multiple of our sites, any thoughts? We went from 70 mobile apple iphone sessions each day down to 3 each day......... And its remained that way since.
  22. VVAuto1

    Google Maps - link to OEM website

    I've noticed in our market and outside of our market google maps has replaced our website link on our google listing with the OEM website. I've on noticed this when you search "Chevy". I tested a few other OEMs and cant replicate. If you search "Chevy + keyword" it shows the dealer URL...
  23. VVAuto1

    Mobile SEO

    to clarify* Looking for input as to why this would be, if and how it can be fixed...thnx!!
Top Bottom
Back
Menu