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  1. Shellie

    A Big Thanks

    Looking good Jerry! Hey, are ninjas mamals? Just kidding. Congrats. Shellie Pierce DealerSocket www.dealersocket.com [email protected]
  2. Shellie

    Dealersocket - Error Message

    I was just giving you a hard time. :lol: That thread shows that we are not the only ones, and also that there is a growing demand for it. ActiveX controls and the ability to use Flash really throw a wrench in things, if those two things worked in the other browsers, and on all Mac products we'd...
  3. Shellie

    Dealersocket - Error Message

    Your point? Just kidding. Mac support is definitely on our development list. We'll get there, just takes time and we have to prioritize based on % of customer requests. Shellie Pierce DealerSocket www.dealersocket.com [email protected]
  4. Shellie

    Dealersocket - Error Message

    Shawn, Here is a more detailed answer, directly from our CEO/Co-founder Jonathan. "I use and demo ds from the mac... It works for most things but sometimes has trouble rendering some of the font sizes or active X controls... The only way currently to get it to run perfectly is using fusion or...
  5. Shellie

    Dealersocket - Error Message

    Hmm... Well that's not much help! I know that Mac users can and do use DealerSocket with success. In fact both our CEO and President only use Macs. I'll escalate and make sure you have a more solid answer. Shellie Pierce DealerSocket [email protected] www.dealersocket.com
  6. Shellie

    Dealersocket - Error Message

    Hi Shawn, Someone from our support team will contact you to help you troubleshoot. As always, you can contact our support team, who is available on the weekends as well: 888.988.6444 949.900.0300 ext.3 [email protected] They are very helpful and here to make sure you are happy...
  7. Shellie

    DealerSocket, get your act together (RANT)

    As Jeff said, it is tough to solve problems and better the relationship over a blog post as a response to an anonymous blog entry... So, I am including a short reply here. Please call your rep or contact me with your name, number and dealership and we can address the issue specifically and...
  8. Shellie

    Shopping for a new CRM - Looking for suggestions

    Hello again. Since you didn't reply to my reply to your last post revealing who you are... I thought I'd give it one more try. Like I said in your previous post, some of your issues can be addressed with training. Our new products are built using Adobe Flex, which is more robust and flexible...
  9. Shellie

    When & Where is the next Tradeshow

    Since you posted this under the CRM category... We are hosting CRM Catalyst 2010, June 22-23 in Dana Point, CA. It is geared towards DealerSocket clients, but everyone is welcome to attend. www.dealersocket.com/usersummit Shellie Pierce DealerSocket [email protected] www.dealersocket.com
  10. Shellie

    DealerSocket, get your act together (RANT)

    Hey Stefan! Thanks for posting that. This is a great way for dealers using the DealerSocket product to get additional hands on learning and support, directly from their peers and industry leaders! Please let me know if anyone wants additional information. We are really excited about the event...
  11. Shellie

    DealerSocket, get your act together (RANT)

    Thanks Alex! It was a simple issue (aka user error!)
  12. Shellie

    DealerSocket, get your act together (RANT)

    Hi Susan! Glad to see I was missed. :-) Yeah, I was a little slow on this one. I was traveling... then for some reason I had trouble logging in to reply! Thanks for jumping in and adding your first hand experience. Hope all is well.
  13. Shellie

    DealerSocket, get your act together (RANT)

    Very happy to help! I'd love to have the most qualified person help you get these questions all answered. Can you email me separately your contact information and I'll get you connected with the right person? [email protected]
  14. Shellie

    DealerSocket, get your act together (RANT)

    Development is all about priorities and added value. We have more than 40 developers working on the application every day and producing 3-5 new releases/enhancements every month. Both our CEO and CTO use DealerSocket on a Mac and all of our new product offerings work fine in other browsers, so...
  15. Shellie

    DealerSocket, get your act together (RANT)

    Hi there. Looks like you have found an answer? Please continue to stay in contact with your area consultant, and if you cannot get an answer quickly, below is my contact information. I am happy to help anytime! Shellie Pierce [email protected] 866-860-2687 www.dealersocket.com
  16. Shellie

    Your advice solicited

    Looking good Jerry! Here's a couple things from a straight B2B marketing perspective. 1. on your Take the Tour, Take the Test, Boost your Sales boxes, they look so related it was hard for me to read. It took me a couple minutes to realize they were different calls to action. I get that you're...
  17. Shellie

    NADA Orlando Anyone? RollCall!

    Sorry I didn't make it out, we hosted a VIP client dinner that night. Jerry - thanks for stopping by the booth and great to meet you in person! See you all back in Orlando (ugh) in April! Shellie Pierce [email protected] www.dealersocket.com
  18. Shellie

    Top Dealer CRM/ILM Concerns for 2010?

    Thank you so much for taking the time for such a detailed response. I will forward your feedback directly to our CTO, VP of Engineering and our CEO. I can't make any promises, but this is exactly what I was looking for and I we really value your honest and direct feedback. We really do work...
  19. Shellie

    First Full Day With Vin Solutions

    I can back Alex up on that. We demo'd Mitchell and he says he had to choose between us and Vin. He's a good guy who is just excited about CRM in general! Good luck Mitchell! Shellie Pierce [email protected] www.dealersocket.com
  20. Shellie

    NADA Orlando Anyone? RollCall!

    San Francisco in 2011 and Vegas in 2012. I'll be there, be sure to visit us at booth 2833, right next to DealerTrack on the main isle. We will have some fun give aways! As for hotel, we're at the Buena Vista Suites. I've stayed at the Sheraton and Peabody, which are closer to the convention...
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