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  1. Aereus

    ReyRey Contact Management Help Needed

    Joe, I have a contact for you that has an amazing thought process. Be glad to share him with you if you want to give me a shout.
  2. Aereus

    DMS recommendations since Reynolds is locking people out...

    I agree with Jarrett that an integrated Web platform that can manage the data out of the DMS is a great solution for some. Fully customizable apps (like Salesforce and Aereus) can manage the data in ways that can give you a full 360 degree view of the data on the fly.
  3. Aereus

    What camera do you use for pre-owned inventory?

    An earlier post mentioned Lightroom. I would agree that it can handle most any batch processing, export batches, add watermarks, and do normal processing. Especially if you are shooting RAW. If you use the same process over and over, you can automate the functions and export to a formatted type...
  4. Aereus

    Paperwork problems from Sales People

    Agreed. My experience is that a specific process that stops missing paperwork before the deal moves forward becomes part of the sales process. Accountability starts at the top.
  5. Aereus

    Email Versus Phone

    When I first set up a customer response contact form (I'm dating myself) back in 1999 I added a checkbox to give the preferred method of response. Email or Phone. It was a two edged sword. those that checked phone were around 15% and the rest checked email (you could check both if you wished)...
  7. Aereus

    Can you teach an old dog new tricks?

    Ryan, I have found that same phenomenon at times. For me, that's why I love the good salesmen. He's always working something or somebody. I was hoping to get success stories from others who have overcome this hurdle. I appreciate and agree with Alex's comments.
  8. Aereus

    Domain name recommendations?

    I agree that you should eliminate the hyphen. My vote is for prestonbuickgmc.com. Good Luck! Craig Strobeck National Marketing Director ANT CRM Aereus Network Tools - CRM, CMS, Project Manager, Groupware, Mobile Synchronization (800) 974-5061
  9. Aereus

    Can you teach an old dog new tricks?

    Let me start off by including myself in the "old dog" category so as not to offend anyone. I am curious to hear what others have experienced when new technology meets an industry veteran with marginal technical skills. Let's say you have a consistent top producer who either refuses or is slow...
  10. Aereus

    How are your phone skills?

    Jerry, Loved your bad calls examples, and watched your video. I am amazed at what some people call phone skills. You seem to do it the right way. I have been through numerous phone training sessions over the years and would highly recommend yours.
  11. Aereus

    Shopping for a new CRM - Looking for suggestions

    We have a CRM that is exactly as described here and more. CRM plus CMS, Plus Inventory. All built on PHP/.Net/Ajax. As mentioned in other posts, html5 is not feasible for mainstream yet, so there is still a touch of flash, but only in publishing some graphical reports. ANT (the CRM) is not...
  13. Aereus

    Tools to Post inventory to WordPress (or similar)

    My bad, the above post reads like it is Word Press. It is not Word Press, but handles data in a similar fashion just more dynamically. Also is completely SEO.
  14. Aereus

    Tools to Post inventory to WordPress (or similar)

    Joe, At the risk of sounding like pure advertising, which I am not. There is a platform that will handle the CMS blog style that you are talking about in Word Press, do it dynamically, and import csv then publish to a web blog as inventory. It is low cost, and very user friendly. We call it ANT.
  15. Aereus

    Do you Protect your Internet Sales Staff from the floor?

    I had occasion to visit a large dealer group doing well and investigated what they were doing in managing the issues discussed here. The also had a complete segregated BDC, located off premises. The budget for the BDC was part of the Advertising/Marketing. While I did not get into specific pay...
  16. Aereus

    Dealership Hardware - Computers for users in 2010

    I have worked in an environment where 30+ salespeople provided individual computers and plugged into the network. Since we used a web-based ILM it worked reasonably well. We provided virus protection.
  17. Aereus

    Dealer Refresh Roll Call

    All Done
  19. Aereus

    ILM Basic Functionality - Can anyone do this?

    Our ILM has the ability to automate the process, and when one updates the lead, start a new automated process automatically. In simplest form, a new lead is handled a certain way (you determine how) and once it is in process, it can be handled a different way. There is no limit to the processes...
  20. Aereus

    GM OneSource changes coming??? anyone know anything?

    GM One Source stated to me today that they were no certifying any more CRM products at this time. For what it's worth....
  21. Aereus

    I want Social CRM

    Various elements that have been discussed here are in development, and less that 30 days away. It holds great promise done right, and with the ability to personalize the communication from salespeople, but still maintaining the dealership and it's database as the primary communicator. I'll post...
  22. Aereus

    Becoming Certified

    I am ready to start the process of getting Manufacturer certified, and I am looking for information on where to begin with GM One Source and a certified ILM, and CRM. Many thanks for any assistance. Our primary focus has been independent dealerships and RV dealerships to this point.
  23. Aereus

    Where do your phone ups go?

    I have seen good success with a Receptionist handling the initial phone call, but using a call tracking source to record all calls. Then there is an "up" system for the salespeople. You get one shot for a very limited time to pick up the call. After that it goes to the next person. To minimize...
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