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  1. C

    GM Internet Lead Response Time - OFFICIAL thread

    I use the GM Lead Management tool and I use my Iphone to answer after hour leads. Sunday night I had a lead come into the tool at 12:30 am and I was never notified of the lead via email. I received leads before and after but did not receive this one. I called Monday morning and the GM Customer...
  2. C

    Please Help me stop the clock-One Source

    Has any one checked their SFE report today the numbers are way off from what they were two days ago. We went from 32 min average to 1:09 in two days and I have not had a response later than 10 min.
  3. C

    Please Help me stop the clock-One Source

    I am curious to see how soon GM will require a quality response. I was approached by an Internet Director from another GM store who is setting up a Staffed Response Team for after hour leads that can help several dealers. For a small fee per lead of course.
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    Please Help me stop the clock-One Source

    Sleep light my friend and have a mobile device handy.
  5. C

    GM OneSource changes coming??? anyone know anything?

    I use the GM Lead Management tool and for the past two days we have had leads come in without any email notifications. I also have trouble at night logging in from time to time and I called to let GM CID know there was an issue. The Tech first denied it was an issue he had heard of then later...
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