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Critique Our Sales Process
Great point - if you want change to occur, build a bridge (using actual metrics) between sales and the change you want to see. In this case, using the @JoePistell approach mentioned above, it's likely that upper management cannot argue against your suggestions. Make sure the bridge is simple and...- Steven Buesink
- Post #4
- Forum: CRM, ILM, Chat, Desking, Emails, Phone, SMS
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TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?
We measure each call based on the following criteria. Having to occur in no particular order (except the intro), each category is scored 1 for yes and 0 for no. 1. Proper, polite introduction 2. Ask customer fact-finding question(s) in order to broaden their interest and illuminate other...- Steven Buesink
- Post #11
- Forum: CRM, ILM, Chat, Desking, Emails, Phone, SMS
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TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?
There is no doubt lead follow-up and call evaluations should be utilized as effective management tools. Additionally, both lead and call evaluations provide excellent feedback for how customers were treated - this is rarely accurately captured in a customer survey. When evaluating, there should...- Steven Buesink
- Post #9
- Forum: CRM, ILM, Chat, Desking, Emails, Phone, SMS
