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  1. JCollins

    Looking for an extremely good SEM company

    I highly recommend Paul Potratz. As Joe stated he is exclusive to the Auto Industry. www.ppadv.com
  2. JCollins

    POTRATZ...Are they really worth the money?

    James- We brought Paul and his team onboard roughly 6mos ago. Potratz manages our SEM and Remarketing campaigns and thus far they have exceeded our expectations. Arnold stated, "Im sure he's not inexpensive but you can't find a better, more committed agency that has the ability and willingness...
  3. JCollins

    VinSolutions issues

    I must say I too experienced some pain if you will when we switched from iMagiclab to VinSolutions. The majority of said pain revolved around support or the lack there of. The issues I had pertained to admin functions and because of there enormous growth I do understand that their support team...
  4. JCollins

    QR Codes - In or Out?

    I asked this question to Kevin Frye during his integration session at DD10 and in typical KF fashion he simply stated " I use them to allow our sales staff to do their jobs i.e. linking the codes to Carfax. At this point we have dipped our big toe in the water in that we've placed the codes on...
  5. JCollins

    CRM question for everyone...opinions needed...

    Jason- I have had in-depth experience with DealerSocket, iMagic and am a current user of VinSolutions. I was the Internet Director for VanTuyl in Scottsdale, Az when they rolled out DealerSocket. Bear in mind that VanTuyl has equity in DealerSocket. This should pose customer data concerns on...
  6. JCollins

    Issues with iMagic...Is it just me???

    My pleasure Dan. As stated if I can help in anyway you have my #
  7. JCollins

    Issues with iMagic...Is it just me???

    Dan, You may need to adjust your settings in your Control Panel under lead assignment schedule. Call me and will be happy to walk you through it. This is one aspect of iMagic that I can't pick. On the fly adjustments such as these are relatively easy. My cell # is 903.240.6772
  8. JCollins

    Issues with iMagic...Is it just me???

    Their round robin system is based off lead source not ISM. Meaning each staff member will receive equal leads from each source. And yes its weird.
  9. JCollins

    Issues with iMagic...Is it just me???

    Here lately I have had more issues with iMagic than ever before. Are others experiencing issues? I've been a loyal user for years and am giving iMagic the benefit of doubt by not posting what my specific issues have been. I will ask that any replies remain non specific. A simple yes or no...
  10. JCollins

    iMagic Email "reply" problem

    I'm looking for some feedback that I can't seem to get from iMagic. Is it just me or are others experiencing the same frustration with imagic. I've been a VERY loyal user for years.
  11. JCollins

    CarGuru's calls Dealers CHEATS

    I must say that I am impressed with the action taken, or reaction if you will on the part of Mr. Steinert. It's obvious his ear is close to the ground. It seems as though he understands how important the dealer body is and how it can impact the growth curve for start-ups like cargurus.
  12. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    Good Luck Ghen! I hope you hit it. More importantly, I hope your DP is paying you a percentage when you do.
  13. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    Blake Arbogast- I submit that I have one of the lowest response times in the nation. Big words right? Ask your rep to pull my metrics. If your system isn't able to send you alerts in real-time to your smartphone stop playing the GM lead response game. That's what we all are doing isn't it? I get...
  14. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    Alex- iMagic has had such an impact in my daily operations and it really boils down to knowing the system. It's really is that simple. I've been a user going on 5 yrs now. My belief in the product is so strong that I left the retail side as a GM over 5 highline franchises and fell prey...
  15. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    ghen- I too am playing the SFE game with GM. As stated earlier, my "GM response time" is currently 8min for Q2. I do hope that you aware that you can stop the clock in GM's eyes with a phone call. The frustration in this forum seems to be centered around firing off a email to stop the...
  16. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    Rather than commenting on the posts on this thread. I would like to lend a hand to those that are struggling with GM's new standard on response times. We finished with a 23 minute response time at the end of Q1 easily reaching GM's $10k payout. We ended the quarter with just over 500 leads...
  17. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    I must agree that $10k is a big Carrot. Why wouldn't you set your sights on a bogey such as that. If your response time exceeded 1hr prior to Jan. 1 on average I submit you've been spilling more than $10k in gross each month. Kudos to GM!!! Obviously this program has made the dealer body hyper-...
  18. JCollins

    Is the Internet Department dead?

    Sounds like "Digital Darwinism" to me. I am fortunate to have a Owner/Operator that understands the digital trend and supports my efforts and direction 100%. This is critical. The old mindset that still chooses to spend its time and resources on the "Old School" mentality of print ads and radio...
  19. JCollins

    GM Internet Lead Response Time - OFFICIAL thread

    Unfortuneatley Matt in OneSource you need to move your lead out of the "Pending" status in order for it to stop the clock in GM's eyes. The great thing about doing business in today's digtal space is that you have more options than ever before. I would recommend that you explore these options...