phone training

  1. J Picciotti

    How is Your Training Going?

    Phone Ninjas is more than a coaching tool, it’s a system, a methodology. We want to provide a friendly reminder of the system and a few practices on how to capitalize on the system and all it has to offer! Our mission is to create for your dealerships strong, assertive and confident associates...
  2. J Picciotti

    How Much is Enough in the Drive

    How Much is Enough in The Drive How much is enough? This question could be posed for anyone and anything. However, when we start to get down to brass tacks in the service department, we all seem to swim in a grey area of pushing for profit, perfect customer service and how much an advisor can...
  3. joe.webb

    What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

    Have you updated your iPhone yet? Better hope your customers haven’t. BDCs and sales teams alike tend to bellyache about how difficult it is to get shoppers to pick up the phone when they follow-up. Well prepare for a gut punch, because that is going to turn from an ache to a major pain. One...
  4. Steve Stauning

    PR & News That Car Salesman Just Might Be Helping in the Fight Against Childhood Cancer

    Your Local Car Salesman Just Might Be Helping in the Fight Against Childhood Cancer September is National Childhood Cancer Awareness Month and $10 from every copy of ‘Assumptive Selling’ sold this month goes straight to the PaulieStrong Foundation Given nearly 16,000 children are diagnosed...
  5. Jerry Thibeau

    How Stupid Is This?

    I’ve read a lot of stupid articles by people claiming to be automotive gurus, but this one is the biggest piles of crap I have yet to read: https://www.dealerrefresh.com/stop-wasting-money-phone-training/#more-23450 I equate this to a doctor telling you that you have cancer and then suggesting...
  6. Bridgette Flora

    Policing the Intersection Where Marketing and Training Dollars Meet

    Having your phone process deliver a great customer experience requires planning and commitment. Generating great results requires many things to work well and work well together. Marketing needs to generate high quality leads, BDC’s have to convert opportunities into appointments, sales agents...
  7. Jeff Kershner

    Use Pavlok SHOCK THERAPY to sell more cars!

    Well well well - here's an interesting concept and device that uses SHOCK THERAPY to help you break bad habits. Every time there's a new social channel or technology, it never fails - someone (or several) will write an article on how one can use it to increase sales. I'm beating everyone to the...
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