vinsolutions

  1. Dan Sayer

    Internet Close Percentage Math - Two Formulas?

    Those of you familiar with the path of "Internet Sales" over the last 20+ years, whether Retail or Vendor, probably have a single KPI that sits atop your reporting: Internet Lead Close Percentage. This one metric has been the center of debate among the "nerd" department in dealerships for...
  2. Dan Sayer

    VinSolutions isn't forwarding all your leads...and they know it.

    Earlier this year one of my employees discovered that VinSolutions has an issue with forwarding all ADF leads out to other 3rd party partners using their "Lead Forwarding" feature. Yes, kinda poking the bear on this one but we and our vendor partner keep getting put off to later and later API...
  3. Jeff Kershner

    #RefreshFriday The October 2021 Auto Biz News | DealerRefresh

    It is a new month and time to catch-up on the news again! Yup, you can bet this will be some good old-fashioned biassed, hand-selected, and opinionated stuff. That’s what the news is right! EVs have been a big topic in Automotive News and we are going to heavily focus on the problems with...
  4. emilymoore

    Current CRMs are missing an important piece of our business

    I have recently submitted a feature request to Vinsolutions that could expand the capability of the CRM to include the important function of purchasing vehicles from our customers. Every dealer has become a buying center, yet our CRM fails to provide an adequate way of handling these customers...
  5. Dan Sayer

    Hey VinSolutions! If you're going to spam me for a survey, don't make it hard...

    Has anyone else seen this in the header of your Vin CRM? It was a question that drew me into the Survey request but was met with what felt more like a marketing or sales survey of considerable size with this being the 3rd question (and still no question or tone of the opportunity to provide...
  6. Dan Sayer

    Close Rates for Phone and Internet once they hit your door? Our CRM doesn't know...

    "What is your close rate?" is a popular thread on DR and there may be some face-palming that I'm bringing this up, again, but this is different. Hear me out on my conundrum. Years ago, when we had eLead, I started to break out our Internet and Phone leads into a "front half" and "back half"...
  7. Dan Sayer

    In case you were wondering, Salesforce doesn't like us.

    Quick backstory - I've used DealerSocket, ELead, and currently use VinSolutions in a retail environment. I've used Salesforce while on the vendor side as well as a number of others while working with dealers (helping them use their own CRM's SMH). Our industry OG CRM solutions lack some major...
  8. L

    NEEDED VINCAMERA

    We as an autogroup continue to grow and our options for pictures with Vinsolutions is to use their app, but it isn't fast enough for our volume. If any dealership has an old vincamera lying around we would love to buy it from you. Thank you from the Don Franklin Auto Group. (we need as many as...
  9. A

    Performance Manager - Cox Automotive - Nationwide

    Location Nationwide Job Number 1712964 Brand VinSolutions Description Job Scope The performance manager is responsible for customer retention by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of...
  10. Jeff Kershner

    What are the TOP CRM Reports are you looking at each day?

    I don't care what CRM you're using... what are the most important reports that you MUST review each day? The GO TO reports you MUST review each morning in order to track your team's performance - on "internet" leads. And not so much "marketing reports", unless it corresponds to tracking a...
  11. Jeff Kershner

    DealerTrack VS DDC VS VINSolutions - But Cox still Wins

    DealerTrack which owned 2+ CRM's then buys Dealer.com which was rolling out their new CRM. Then Cox comes in and swoops up DealerTrack while already owning VINSolutions. Let's agree Cox isn't going to sell 4+ CRM's. So which CRM will Cox/AutoTrader fully adopt and offer to Dealers?
  12. tomfohr

    Maximizing your OEM website

    A few months back our dealer group decided to get rid of our 3rd party website (VinSolutions) and decided to attempt to just upgrade and optimize our OEM website (Dealer.com thru Ford Direct). While I like the idea of not having 2 different websites competing with each other for search rankings...