One little thing I have done is to add the word "very" to templates. Particularly auto response.
Example:
Thank you for coming in to our dealership vs. Thank you very much for coming in to our dealership
Thank you for your inquiry on the 2014 Pinto vs. Thank you very much for your inquiry on the 2014 Pinto.
I am interested in your feedback vs. I am very interested in your feedback.
In my opinion it makes the response a little more genuine.
Any other thoughts ?
Example:
Thank you for coming in to our dealership vs. Thank you very much for coming in to our dealership
Thank you for your inquiry on the 2014 Pinto vs. Thank you very much for your inquiry on the 2014 Pinto.
I am interested in your feedback vs. I am very interested in your feedback.
In my opinion it makes the response a little more genuine.
Any other thoughts ?