- Sep 29, 2015
- 9
- 0
- First Name
- Marc
I am working to get better in the area of outbound phone calls. We currently only have one BDC rep and myself as the Internet Director. My focus is in a hundred different areas so the rep makes most of the unsold follow up calls. Currently we are handling internet leads, no response follow up, unsold floor traffic. Our CRM is old and not that great we are changing soon. All of that being said here is my issue. I do not feel that my rep is making contact with enough people and or setting enough appointments. Can any of you lead me in the right direction here. The crm does not offer a report that will tell me how many people were actually contacted vs left message. Appointments are very low. I thought of creating a tick sheet so I could get a little more information, not sure if that will work. Any best practices would be great. Should I see a fair amount of appointments set from these no response internet leads when they are being called almost everyday?