Hey guys, happy to see this on LinkedIn yesterday (thanks Ed). I appreciate the different perspectives on the our offering. I would like to bring some clarity to the discussion and clear up some perceptions about us. First, I can assure you Carvana is not a pop-up "agency" aimed to make promises to customers it cannot deliver on. We also do not wish to disparage good dealers or categorize all dealership experiences as negative. Our ads do however try to make light of some of the know stereotypes and pain points derived from customer feedback about traditional used car sales.
As for some of the other specific comments in the thread, we have entered into our third market in Charlotte as of the beginning of this month. We do in fact have the ability to save customers significant dollars when compared to a traditional dealerships infrastructure and cost base. We quantify those customer savings with fairly advanced analytics, some proprietary, others thanks to vAuto. If you look at our pricing, like Joe did early this year, you will find our cars are most often priced around $1500 less than the market. I would also offer in more competitive market dynamics with a used vehicle that has a limited supply and high demand that would require more flat pricing compared to the rest of the market when you weigh Carvana's guarantee of accident free vehicle history, 150 pt vehicle certification, extensive reconditioning, and 7 day return policy the value offer is pretty compelling.
Again, glad to be a part of the discussion. Look forward to your responses.
As for some of the other specific comments in the thread, we have entered into our third market in Charlotte as of the beginning of this month. We do in fact have the ability to save customers significant dollars when compared to a traditional dealerships infrastructure and cost base. We quantify those customer savings with fairly advanced analytics, some proprietary, others thanks to vAuto. If you look at our pricing, like Joe did early this year, you will find our cars are most often priced around $1500 less than the market. I would also offer in more competitive market dynamics with a used vehicle that has a limited supply and high demand that would require more flat pricing compared to the rest of the market when you weigh Carvana's guarantee of accident free vehicle history, 150 pt vehicle certification, extensive reconditioning, and 7 day return policy the value offer is pretty compelling.
Again, glad to be a part of the discussion. Look forward to your responses.
