- May 19, 2012
- 37
- 3
- First Name
- Christina
Dealer Principal, Nissan North America, Inc. (NNA) would like to make you aware of a recent situation that may impact dealers who utilize Reynolds & Reynolds as their DMS provider.
NNA has learned that a recent system upgrade by Reynolds & Reynolds may limit or prevent NNA from accessing common dealership data feeds used in daily operations. For affected dealers, NNA currently has limited or no visibility to your parts, service,sales and inventory data. This limited access may impact the following NNA programs:
• Quarterly Owner First Fund Performance
• Service Retention
• Owner First NCSI Surveys
• One-to-One Rewards
• One-to-One Service Marketing
• Express Service
• PartsNet
• Dealer-to-Dealer Parts Locator
• Wholesale Monthly and Quarterly support funds
• eStore
• Nissan Certified Pre-owned Vehicles (if Reynolds & Reynolds supplies data) Unless and until this issue is resolved and full access is restored, NNA’s inability to access this data may prevent NNA from providing dealer benefits related to the above programs.
NNA is working with its data collection partner, DMi, to address Reynolds &Reynolds’ system changes and restore NNA access to dealership data. This process requires a concerted effort and cooperation between the DMi support staff and your dealership IT professionals.
NNA has learned that a recent system upgrade by Reynolds & Reynolds may limit or prevent NNA from accessing common dealership data feeds used in daily operations. For affected dealers, NNA currently has limited or no visibility to your parts, service,sales and inventory data. This limited access may impact the following NNA programs:
• Quarterly Owner First Fund Performance
• Service Retention
• Owner First NCSI Surveys
• One-to-One Rewards
• One-to-One Service Marketing
• Express Service
• PartsNet
• Dealer-to-Dealer Parts Locator
• Wholesale Monthly and Quarterly support funds
• eStore
• Nissan Certified Pre-owned Vehicles (if Reynolds & Reynolds supplies data) Unless and until this issue is resolved and full access is restored, NNA’s inability to access this data may prevent NNA from providing dealer benefits related to the above programs.
NNA is working with its data collection partner, DMi, to address Reynolds &Reynolds’ system changes and restore NNA access to dealership data. This process requires a concerted effort and cooperation between the DMi support staff and your dealership IT professionals.
Resolution of this limited access varies by dealer. Below are some recommendations that should help restore the data transfer process for your store:
• Alert your dealership IT specialist that a representative from DMi will be contacting them shortly to help correct this issue.
• Ensure your IT specialist can dedicate the time necessary to ensure the proper installation of the necessary computer software or update, and set up the necessary access and verify the data is extracted before moving to other business at that terminal.
• Notify the appropriate staff responsible for administration of passwords and ID’s(if different than the IT specialist) to assist DMi.
• If you work with a 3rd party IT Support firm (Helion, BICT, etc.) please make sure that they are also aware that DMi will be contacting them.
• Devote a local PC to update or Reinstall the Safelink software from DMI
• Do not turn off the Safelink ULTRA PC terminal.If you have questions concerning this issue and efforts to restore data access, please contact DMi at (888) 364-5969 or email them at
[email protected].
NNA will continue to actively monitor this situation and will work with DMi to seek are solution to the data blockage issue as quickly as possible so we can re-establish connection with all affected dealers.
Reynolds & Reynolds dealers.Regards,
Kent O’Hara• Alert your dealership IT specialist that a representative from DMi will be contacting them shortly to help correct this issue.
• Ensure your IT specialist can dedicate the time necessary to ensure the proper installation of the necessary computer software or update, and set up the necessary access and verify the data is extracted before moving to other business at that terminal.
• Notify the appropriate staff responsible for administration of passwords and ID’s(if different than the IT specialist) to assist DMi.
• If you work with a 3rd party IT Support firm (Helion, BICT, etc.) please make sure that they are also aware that DMi will be contacting them.
• Devote a local PC to update or Reinstall the Safelink software from DMI
• Do not turn off the Safelink ULTRA PC terminal.If you have questions concerning this issue and efforts to restore data access, please contact DMi at (888) 364-5969 or email them at
[email protected].
NNA will continue to actively monitor this situation and will work with DMi to seek are solution to the data blockage issue as quickly as possible so we can re-establish connection with all affected dealers.
Reynolds & Reynolds dealers.Regards,