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Do you pay for an ILM & CRM tool?

Discussion in 'CRM, ILM, and Desking Support & Best Practices' started by Alex Snyder, Nov 16, 2011.

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Do you pay for separate ILM and CRM systems?

  1. Yes

    5 vote(s)
    41.7%
  2. No

    7 vote(s)
    58.3%
  1. Alex Snyder

    Alex Snyder Administrator Staff Member

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    Do you work out of both tools at the same time (bi-manual input system :) )? If YES, I'm curious as to why you still have two separate tools in this day and age?

    If NO, how long have you been off of ILM and solely using just CRM?
  2. JQuinn

    JQuinn Super Moderator

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    re: Do you pay for an ILM & CRM tool?

    Yes. Because we're a multi-franchise dealer with some OEM's who insist we use their tool.

    Fortunately, the use of these "other" tools has mainly been relegated to "Stopping the Clock" in recent years, as several have become "Pass Through" systems. But there are still one or two systems where we have to log-in to another tool, and check a box that we called or emailed a client.
  3. Alex Snyder

    Alex Snyder Administrator Staff Member

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    re: Do you pay for an ILM & CRM tool?

    Do you still pay for an ILM John? Or is this just due to OEM mandates?
  4. JQuinn

    JQuinn Super Moderator

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    Nothing is free. Yes -- we still have to pay for these services. Mitsubishi is a good example -- maybe Jeff can concur. Toyota is actually launching their own new pass-through system now, called "ELMS." And I'm currently researching a mysterious charge from Chrysler Digital that seems to be "outside" of the DDC website package. Stay tuned...
  5. JQuinn

    JQuinn Super Moderator

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    But if your question is: Do we choose to pay for independent ILM services?

    My answer is: I know I'm kinda new to the community here, but I thought you thought better of me.

    I know CRM was born of ILM efforts in the 90's (before someone coined "ILM"), but the concept of separation is like peanut butter without the jelly.
    Last edited: Nov 16, 2011
  6. CCDealer

    CCDealer New Member

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    A former boss of mine was of the opinion that ILM was dead, and that CRM was the way of the future. I'm interested to see what the folks here think about that.
  7. Jeff Kershner

    Jeff Kershner Founder Staff Member

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    Yes - Mitsu is still on the ILM bandwagon with AVV Webcontrol. Leads still need to filter through Webcontrol. I have these leads copying over to our eLead CRM and we work the leads from there but first response to supposed to be made from Webcontrol. It's a real pain but then again so is everything with Mitsu.
    1 person likes this.
  8. mattwatson81

    mattwatson81 Getting Refreshed

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    Dealers should only have a CRM in this day and age. If they have an ILM and CRM, then they must have the wrong CRM that lacks good internet capabilities.

    I'm not trying to promote our product here, but wanted to provide my knowledge on the topic here about OEMs.

    VinSolutions can receive Mitsubishi leads. So AVV is not the sole provider. Per Jeff's comment, it surprises me that eLead can't receive Mitsubishi leads directly.

    Toyota ELMS is just a name for their certification program I believe, not a mandated ILM product. For example, VinSolutions can receive Toyota leads via the new ELMS program.

    I don't think there are any manufacturers that force a specific system that I know of. We receive leads for all major OEMs, and I'm pretty sure most other major CRM vendors do as well.
  9. ddavis

    ddavis Well-Known Member

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    Jeff, I have some experience with Mitsubishi. How often do you ask yourself, "who is at the helm of this ship"?
  10. ddavis

    ddavis Well-Known Member

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    INCOMMING!!!
  11. JQuinn

    JQuinn Super Moderator

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    You need to do more homework. ELMS = Enterprise Lead Management System
  12. mattwatson81

    mattwatson81 Getting Refreshed

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    It is the name of the certification/lead distribution system, not the name of a specific CRM or ILM tool. I know this for sure.
  13. JQuinn

    JQuinn Super Moderator

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    Lead distribution, yes. Toyota does have a tool called 'TDDS lite' for dealers who do not have a CRM/ILM or who have a non-certified CRM/ILM
  14. bzweifel

    bzweifel New Member

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    Yes. ILM is Buzztrak. CRM is "ADP CRM".

    Because our CRM is "ADP CRM".
    I'll leave it at that; I've quickly found out how many people read these forums. :shakehd:
  15. kwilkerson

    kwilkerson New Member

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    Apparently, we're switching to iMagic for iLM and will continue to use ADP CRM for what it does. Stay tuned....
  16. JQuinn

    JQuinn Super Moderator

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    Wow. Curious -- what keeps you on ADP CRM? Seeing this separation of Church and Pews really surprises me.
  17. Jerry Thibeau

    Jerry Thibeau New Member

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    Can you say "long term contract?" Would be my best guess.
  18. yagoparamo

    yagoparamo Well-Known Member

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    from CTO------------>Director of Advertising
  19. Alex Snyder

    Alex Snyder Administrator Staff Member

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    Let me summarize for you: VinSolutions can receive leads. Got it - thanks :)
    3 people like this.
  20. yagoparamo

    yagoparamo Well-Known Member

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    LMAO

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