- Dec 30, 2009
- 1,883
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- First Name
- Yago
Facebook Messager website plug in
http://www.zdnet.com/article/facebook-extends-messenger-capabilities-to-business-websites/
The lack of robots yes and human factors do make a difference, but the bot part is already here (as you've alluded). If dealers see a big fat FREE, with limited bot costs they are going to jump on it. The major providers are not cheap and there is no way they like this. Even if FB doesn't provide the human service component, perception is reality.I don't think this will be the disruption. This still requires that dealers do the work.
The disruption is when we get into bots that can replace human operators for 80% of interactions, reducing the overhead required to run chat.
The bot hands off to a salesperson only when natural language processing could not solve their request.
I've been playing around with some development using https://botman.io and it's quite promising as a future solution.
They already have support for building one chat bot that can handle customers coming from any of the following:
- Alexa
- Cisco Spark
- Facebook Messenger
- HipChat
- Microsoft Bot Framework
- Nexmo
- Slack
- Telegram
- Twilio
- Custom web chat
The lack of robots yes and human factors do make a difference, but the bot part is already here (as you've alluded). If dealers see a big fat FREE, with limited bot costs they are going to jump on it. The major providers are not cheap and there is no way they like this. Even if FB doesn't provide the human service component, perception is reality.