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Free! 24/7 Live Dealer Chat Support, Staff, and Leads (Case Study 2 Months)

Discussion in 'Online Dealership Marketing Best Practices' started by Shereef, Nov 11, 2009.

  1. Shereef

    Shereef Refresher

    First Name:
    Shereef
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    CarChat24
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    Free! 24/7 Dealer Chat Support, Staff, Leads (Case Study 2 Months)

    We are looking for 3 Dealers that will share their results here on the DealerRefresh forum. CarChat24 will provide 2 months of free 24/7 fully staffed live dealer chat support, and the leads/appointments our service will produce.

    What you can expect: A minimum of a 30 to 60% increase in your current website lead conversion. More Sales Leads, Sales Appointments, Service and Parts Leads. Professional staff that will proactively greet every website visitor and answer every chat request, as well as assist your visitors with their queries. An Increase in your Car and Truck Sales! All for free, but you must actively share your results here on the forum. We will use this data to publish in our case study.

    Offer: Provide 24/7 Live Chat Support and Leads for Two Months to 3 DealerRefresh Forum Members (New forum members are welcome) for one of their websites in return for case study results to be posted on DealerRefresh weekly. Please let me know if you would like to participate. There is no obligation to continue service after the two months, and this is absolutely free.

    Requirements:

    1. Must have at least a 10% documented closing average on the leads received currently from your website, and use a CRM to track results.
    2. Minimum of 3000 unique visitors monthly.
    3. Use all features of our service including instant text alert to cell.
    4. Provide and post current lead conversion percentages for the last two months. (Sept, October)
    5. After service starts post leads/sales weekly/monthly on the forum, with a monthly update showing previous lead conversion, and total lead conversion with CarChat24, as well as any sales that were a direct result of our service.
    6. Post your honest opinion of the service and any data that can be used in our case study, as well as any suggestions. Agree to allow us to use the data obtained to be published in our case study.

    **The first three dealers to respond that meet the above conditions, and are willing to share their data with the forum will receive our service absolutely free for two months.


    This Case Study will not only be used for our publication, but also be used to educate dealers on the benefits of using a 24/7 fully staffed automotive live chat service on their website. We ask that whoever volunteers will be active on this thread and communicate regularly for the full two month period.


    Thank you


    Shereef Moawad
    President & CEO
    ChatLead.com, Inc.
    CarChat24
    shereef@carchat24.com
    Mobile: 727-432-7777
    Fax: 800-430-1535
    Toll Free: (800) 510-7567 ext 701
    www.CarChat24.com
    "Helping car dealers sell more!"
    Last edited: Nov 11, 2009
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  2. Jeff Kershner

    Jeff Kershner Founder Staff Member

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    Shereef,

    WOW..very nice offer. I can't imagine there are not at least 3 dealers here in the forums that would not be up for your offer.

    Thanks for bringing your services to the community at no charge. I believe I would be speaking for everyone when I say we can't wait to see the tracked the results!
  3. Alex Snyder

    Alex Snyder Administrator Staff Member

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    Alex
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    Definitely one incredibly nice offer :thumbup:
  4. wfyoung

    wfyoung Noob

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    Bill
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    Henkel Chrysler Jeep Dodge
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    I'm in! I will post the required information later today. We have used the Chat feature with cars.com with some success and would love to have the featre on our website.
  5. Shereef

    Shereef Refresher

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    Shereef
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    We have received two inquiries already this morning! Candidates must meet the requirements (see above) and post their numbers here on the forum. Unfortunately not everyone will qualify. Whoever gets us the info first and qualifies will be in the free 2 month study. We are excited about this Case Study and look forward to everyone’s input.


    Note: For the dealers that don’t qualify for the Case Study (We will give one month’s free service on a trial basis and they can also post their comments here on this thread).


    Last edited: Nov 11, 2009
  6. wfyoung

    wfyoung Noob

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    Bill
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    Henkel Chrysler Jeep Dodge
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    So help a rookie out here. I have the reports you requested sitting in front of me, in .jpg format and in .pdf format and don't see a way to paste them to a post. After you stop giggling, please enlighten me.
  7. Jerry Thibeau

    Jerry Thibeau Sr. Refresher

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    Jerry
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    See attached picture for help:

    Attached Files:

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  8. Mitch Gallant

    Mitch Gallant Refresh Team

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    Capital Auto Group
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    Capital Auto Group
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    Man, I'd love it! How do we start?!
  9. Shereef

    Shereef Refresher

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    Shereef
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    Mitch

    Send me an email, review the requirments above, and post your numbers here on the forum. I will give you a call to explain....If you qualify, that will leave one more position and we are ready to get started!
  10. shudson

    shudson Getting Refreshed

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    Stephanie
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    I would love to try it for my Toyota dealer. What do you need?
  11. Shereef

    Shereef Refresher

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    Shereef
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    Hi Stephanie

    Just send me an email with your contact info and numbers (traffic, closing ratio), and I will review everything with you. Looking forward to getting the three dealers announced and getting the ball rolling :)
  12. Shereef

    Shereef Refresher

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    It looks like we have our three dealers. Watch for them to be posting their numbers soon!
  13. shudson

    shudson Getting Refreshed

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    Stephanie
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    September:
    Uniques: 4417
    Leads: 146
    Conversion: 3.3%
    Sales: 26
    Closing: 18%

    October
    Uniques: 4155
    Leads: 127
    Conversion: 3.1%
    Sales: 28
    Closing: 22%
  14. wfyoung

    wfyoung Noob

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    Bill
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    Here is our baseline for the CarChat24 Case Study:

    September
    Uniques: 2995
    Leads: 109
    Conversion: 3.6%
    Sales: 18
    Closing: 16.5%

    October
    Uniques: 2956
    Leads: 103
    Conversion: 3.5%
    Sales: 10
    Closing: 9.7%

    Thanks Shereef for the 49 visitor pass on the 3000 visitor requirement. June thru October anveraged 3740 unique visitors.

    Looking forward to it!
  15. Shereef

    Shereef Refresher

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    Shereef
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    We have two confirmed and are getting the ball rolling. Need one more! First dealer who qualifies and gets us their numbers will be our third dealer. This free two month case study will be great for anyone wanting to learn about Dealer Chat, keep checking back, we will be posting numbers weekly.
  16. Shereef

    Shereef Refresher

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    Shereef
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    The CarChat24 Managed/Fully Staffed 24/7 Live Chat Support 2 Month Case Study will begin on December 1st.

    We figured it would make it simpler two include two full months in the study (December, January). So we will provide the additional time in November to our three participants, and ask that they still post their chat lead results for November.

    We have one opening in the study for a third participant that will qualify. Contact me via phone or email if you would like to be part of the study and receive over 2 months of free service!




  17. Amy_Pelosi

    Amy_Pelosi Noob

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    We would like to be the 3rd dealer, we will be posting our numbers soon. :)
  18. Amy_Pelosi

    Amy_Pelosi Noob

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    Amy
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    Apparently you can't copy and paste in these posts.

    September
    Unique Visitors 2655
    Leads 26
    Conversion .98%
    Sales 11
    Closing 42.3%

    October
    Unique Visitors 2654
    Leads 35
    Conversion 1.3%
    Sales 9
    Closing 25.71%
  19. Amy_Pelosi

    Amy_Pelosi Noob

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    We are up and running and already had a lead come through!!! :)
  20. shudson

    shudson Getting Refreshed

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    Stephanie
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    We are up and live....already getting leads :D...I cannot wait to see the results. Up to this point I have been impressed with the level of service and attention to detail CarChat has given.

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