How are your phone skills?

[Jerry Thibeau]

Thanks Jeff!

Just waiting on the two participating stores to provide me with some fresh phone recordings and we'll be doing some more coaching.

 

[KatieColihan]

I enjoyed this... very well played, sir.

 

[joe.pistell]

Jerry,

Round number 2 is in your inbox!

thnx again Jerry, this is great stuff!

 

[Jerry Thibeau]

Here is our second call with Carl which came in late Saturday afternoon. I think you'll all notice an improvement over Carl's first call and that's all I am looking for with each call I listen to and coach.

Carl's group has signed on for Jerry's training and will be back for more!

 

[Jerry Thibeau]

Here's a call with Carl working with a financially challenged customer. I am going to start a whole new thread on financially challenged customers to find out how your dealership handles them.

Carl's group has signed on for Jerry's training and will be back for more!

 

[FromPA]

I love this! Fantastic work PUNinja! I will tune in regularly to see progress. I was just curious how you were tracking everything...crm reports or paper and pencil? Do tell...

 

[Jerry Thibeau]

Well as they say "the proof is in the pudding." If all goes as planned, you'll notice the improvement right within the calls. I could have have Alex run a report from IML that would show Chad's appointment ratio on phone-ups. Not sure what they have over at Sun Auto Group. If Alex and Joe want to put the numbers up for September 15th to October 15th to give us a before snapshot, I have no problem with that.

Update on progress:

Spoke with Chad yesterday who tells me that he's been on an appointment roll lately. We're just waiting on ADP to fix the recording issues they are having.

I plan on speaking with Carl at some point today to do a little role play with him.

Thanks!

 

[Jeff Kershner]

Comeon ADP!! Get your shit fixed.

 

[Robbie Beacham]

Great information here. Can't wait to here some more calls in the future.

 

[Jerry Thibeau]

Thanks!

As soon as I get some more calls from the two dealers participating, I'll be posting them promptly.