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Reynolds finally puts the stop on third parties and 6910 report screen scraping

Discussion in 'Reynolds and Reynolds' started by trex79, Jun 17, 2010.

  1. trex79

    trex79 New Member

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    Just received this letter from one of our dealers. It looks like the days of screen scraping from the 6910 report generator are over for third parties. A 1000 lines of data per pull is going to make it hard for those pulling mail files.



    RCI eNews
    ERA® Report Generator Security and System Performance Enhancement

    The Report Generator tool within your ERA system helps you access a wealth of information about your dealership. We are updating your system to ensure that this functionality continues to safely and efficiently serve the purpose for which it was designed.

    What is the enhancement?
    In order to view a report that contains more than 1,000 lines of data, the report must first be printed or exported to a PC. If previewed (as opposed to printing or downloading), only the first 1,000 lines of a report will be generated for screen viewing.

    Why is the enhancement being made?
    By limiting the amount of data that can be run through the preview function, Reynolds is helping to protect and secure your system so that:
    ERA system performance is not impacted.
    The preview function is not being misused by running large reports in order to accomplish data extraction (a purpose for which this function was never intended).
    When large reports are being generated for normal, legitimate purposes, the data can be properly printed or exported.

    When large reports of more than 1,000 lines of data are run through the preview function (instead of printing them or downloading them), the system uses a substantial amount of memory, and in turn, reduces the system’s performance. We have seen large reports take up to 73% of a system’s processing capacity!

    In working closely with dealers, we have uncovered situations where some third party vendors are misusing the preview functionality to generate large reports so they can screen scrape the data and transfer it out of the system. Not only can this misuse undermine the performance of the entire system, it also raises a host of other serious concerns around where your extracted data is going and what efforts are being made to secure it as it is removed from your system and sent elsewhere.

    We share your concern that some third parties may be taking your data without your consent and providing it to other third parties and/or OEMs. It is important to remember that once this information is extracted by third parties, it is difficult for dealers to be sure of where all their data will end up.

    What should you do to limit the impact of these enhancements on your processes?
    These enhancements should have little, if any, impact on normal, intended uses of the preview function. Normal, ordinary use of this function will generally not call on 1,000 lines of data to be “previewed” from the screen.

    In accessing your data, we recommend you observe the following guidelines:
    When large reports are necessary, print or download them for easy and complete reviewing.
    Limit report criteria so you only pull the data you need to (and realistically can) preview and are not unnecessarily pulling large amounts of data.
    If you work with a third party vendor who is impacted by this change (e.g. they have been misusing this ERA functionality in order to accomplish data extraction), encourage them to take advantage of Reynolds Certified Interface (RCI). Through RCI, Reynolds provides third parties with a secure and efficient data feed for only the information specified by you. The data is delivered safely and securely and only to parties you authorize.

    Who can you call with questions?
    If you have any questions regarding this change, please contact the Reynolds Technical Assistance Center at 1.800.767.0080.
    Last edited: Jun 17, 2010
  2. jarky

    jarky New Member

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    Is without a doubt my favorite part of this letter. Reynold continues to astound me with how they think they can dictate how a dealer uses thier own data. All this will do is hurt Reynolds dealers in the long run. Even if companies do go the RCI route that cost will just end up being shouldered by dealers in the end.
  3. iceman101

    iceman101 New Member

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    What is 6910 report screen scraping? Also what is preview function?
  4. trex79

    trex79 New Member

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    Its printing the data to the screen, saving it as a text file then parsing the text back into a usable format. This is the most common way curently of pulling data by third parties.
  5. Viracocha

    Viracocha New Member

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    I love how they start by saying it makes things safer as third parties can do anything with the data once it is extracted, then later in the same letter they encourage you to tell your vendor to become RCI, because then, uh, it makes it impossible to be malicious with your data?
  6. jarky

    jarky New Member

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    I am glad some people see this point. After talking to several dealers at the end of last week that are fully buying into to Reynolds line of garbage I was starting to lose hope.
  7. trex79

    trex79 New Member

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    Just thought I would add this interesting little tid bit of information. Two of the marketing companies we work with called us because they had lost direct mail deals to........Reynolds! They were both told that Reynolds has aquired a marketing company to go direct to their dealers. These dealers were apparently signed up on 3 month ongoing mail contracts. It is looking like after they completely remove all third party access, they will be looking to monetize the direct to dealer marketing side as well.

    Has anybody else heard any news of this?

    This would really appears to be major conflict with those paying for RCI access for their products and now having to compete with Reynolds selling similar products.
  8. iceman101

    iceman101 New Member

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    We just ran into our 1st 1000 record quota. We are not screen scraping. We are using a vpn access. I thought this thing was supposed to stop only screen scraping. Can the dealership still pull this file and just send it to us?
  9. iceman101

    iceman101 New Member

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    Nevermind... I guess we got this figured out. Using the wrong screen.

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