I am curios to know how everyone is responding to their customers. We usually have a first and last name. Do you respond by first name ? Last name ? An example is a customers name is Joe Blow. Hi Joe, the blah blah etc... Or Mr.Blow , the blah blah etc.. Do you ever use Good Afternoon , morning or evening with customers ? I tend to look at customers inquiries like when I'm on vacation at a Hotel and you see someone at the breakfast bar .. You say Good Morning and smile , or at the dinner buffet you say Good Evening .. Ya know.. Good Proper Manners. I tend to use this thinking with responding to customers. Particularily if I see they are in the Military... I guess I'm asking " Are we to casual " when responding to customers.. trying to act like their friend ? I have found that I get responses when using Mr.Blow vs. Joe ..