- Apr 20, 2012
- 9
- 0
- First Name
- Preston
How are you Tracking Quotes, Special Ordered Parts, and most Importantly Service Customers?
CRM's are great at the Sales Aspects but usually do not do much for the Service end of things. My staff are currently handwriting qoutes and trying to keep everything Logged by hand. Parts are the same story. This as you already know is not Efficent. Vinsolutions is our CRM but offers no assistance in these areas.
With three Service Advisors and three parts personell there can be several things that slip through the cracks. Most Service Software I have found is For Sheduling, Marketing, mostly BDC efforts.
In my mind these are the Area's in service that are most closely related to Customer Rentention and Yet DMS's and CRM's dont meet those specific Needs.
Surely someone can share with me a better process that the old Filing Cabinet method
CRM's are great at the Sales Aspects but usually do not do much for the Service end of things. My staff are currently handwriting qoutes and trying to keep everything Logged by hand. Parts are the same story. This as you already know is not Efficent. Vinsolutions is our CRM but offers no assistance in these areas.
With three Service Advisors and three parts personell there can be several things that slip through the cracks. Most Service Software I have found is For Sheduling, Marketing, mostly BDC efforts.
In my mind these are the Area's in service that are most closely related to Customer Rentention and Yet DMS's and CRM's dont meet those specific Needs.
Surely someone can share with me a better process that the old Filing Cabinet method