Recent content by LRED

  1. LRED

    CDK Executive Desktop Issue

    WE have not had specific problems with executive desk top other than our internet speed holding it back. I just wanted to voice though that support trying to get them to fix anything is next to impossible! They announced their new focus on customer service at NADA but it's not to be seen yet. We...
  2. LRED

    iMagicLab/CRMSuite is now Dominion's CRM

    Hello Jennifer, we have been on Dominion Vision since last April. I have had numerous bugs and reporting errors which we have been trying to work through. I have also emailed Jay Barr out of frustration for on going issues with your CRM. Maybe we could talk and you can help me get some things...
  3. LRED

    CRM. More bad than good?

    It's a combination of all the above incuding trying to compute taxes which in Colorado is impossible due to how many tax jurisdictions exist. But basic rates and residuals are incorrect. You have to input rebates etc.
  4. LRED

    CRM. More bad than good?

    We have tried them all! DS, Elead, ADP, now we are on CRM Suite being marketed as Dominion Vision. It does away with assigned tasks and utilizes customer buckets by age of original contact. A different approach indeed but still garbage in equals garbage out. Their reporting makes it hard to get...
  5. LRED

    Independent Dealer looking at Dealersockets blackbird CRM and IDMS

    We moved to CRM Suites that is now being sold as Dominion Vision. Very simple for sales people. It has a lot of great features to keep everything about a customer including service and parts, and it records all inbound and outbound calls in the profile if you use the direct connect feature for...
  6. LRED

    Independent Dealer looking at Dealersockets blackbird CRM and IDMS

    In case you are still having issues, we tried the new and improved Dealer Socket and had so many issues we moved away as soon as we could. I only sign minimum length contracts now with CRM's because they change so fast. DS was a complete waste of about 9 months. Lost time, revenue, customers and...
  7. LRED

    New CDK Service connect to nowhere

    Has anyone noticed in the last month that CDK no longer has a direct connect to file a trouble case? Instead they shoot you directly to their community and you look to see if anyone else is having the same problem? So we are paying a premium for business support and getting what an end user...
  8. LRED

    Independent Dealer looking at Dealersockets blackbird CRM and IDMS

    I am a franchised dealer and we launched the DS Blackbird CRM in early July. We are still having a multitude of issues with this product and the desking tools at over 2 months into the conversion.
  9. LRED

    RedBumper Inventory Management - Time for Innovation!!

    No reply yet from Red Bumper about my comment? Interesting....
  10. LRED

    RedBumper Inventory Management - Time for Innovation!!

    Re: It’s Time for Innovation!! I tried Red Bumper only to find out they were not in a condition to launch the product. Many software errors, glitches, things did not work as presented. Only after their main support contact person quit in the middle of our launch did they tell me they were still...
  11. LRED

    See You Later Autotrader!

    I also cut our spending by 50% on AT.com. One of the problems with many vendors is that they don't offer fair pricing for smaller stores. I fell in to the partnerplan trap for many years. I will see how it works over the next several months.
  12. LRED

    You Tube

    Is there any particular video provider that does aq better job than the rest? There are so many choices and they all promise the same.
  13. LRED

    You Tube

    Is having videos of individual vehicles that important? Or are the video vendors just trying to create a market by over valuing the importance?