Hi everyone!
I've been a member of dealer refresh for a few weeks or so but this is my first time posting! I work at a small online luxury dealership that has been launched for about a year. We've done a decent jobs of responding to leads but recently our response rate to our emails back to the leads haven't been great. So we want to see what other dealers are doing and how to improve it. Such as what CRM's are you guys using, time it takes to respond to a lead, whether you respond via email, phone or both, and any other advice you guys might have about responding to leads. Any advice would be greatly appreciated!
Thanks,
Rob
I've been a member of dealer refresh for a few weeks or so but this is my first time posting! I work at a small online luxury dealership that has been launched for about a year. We've done a decent jobs of responding to leads but recently our response rate to our emails back to the leads haven't been great. So we want to see what other dealers are doing and how to improve it. Such as what CRM's are you guys using, time it takes to respond to a lead, whether you respond via email, phone or both, and any other advice you guys might have about responding to leads. Any advice would be greatly appreciated!
Thanks,
Rob