When consumers need to find a local business, the first place they turn is Google.
- 85% of customers trust online reviews as much as a personal recommendation.
- The average customer reads 10 reviews before they feel like they can trust a local business.
What You'll Learn
- 1-star, no comment reviews
- Handling refund requests
- 4-stars, but negative?
- How to hold your ground
- How to sell without being salesy
- Variety is the spice of life (what this means for your review responses)