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  1. Alex Snyder

    Looking for some CRM user feedback

    @john.quinn and I have been looking at pretty much all of these systems A LOT over the past few months for integration purposes. He can speak to some of them more than me, but I am really liking DriveCentric at the moment. Allow me to color what I like in a CRM system: #1 is it simple enough...
  2. Alex Snyder

    What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

    Tomorrow. Be sure to like DealerRefresh on Facebook and set it to give you notifications. You'll know when the broadcast starts that way.
  3. Alex Snyder

    What Happens When Customers Stop Answering the Phone? One Major Way the iPhone Hurts Your Sales

    And leaving the world's most compelling voicemail that transcribes well when your lead actually has a phone number. "Good news [CUSTOMER FIRST NAME], the car you want is here and I have the numbers ready to go over with you. I'll follow this voicemail up with an email that also has my direct...
  4. Alex Snyder

    Deals4Dealers OPEN & FREE to all vendors again. Deals4Dealers is back in business.

    Sweet! Start a thread in this forum: https://forum.dealerrefresh.com/forums/deals4dealers.60/ ...don't put your offer inside this thread we are conversing in now (a statement for those who are not as familiar with how forums work as you are Marc).
  5. Alex Snyder

    Deals4Dealers OPEN & FREE to all vendors again. Deals4Dealers is back in business.

    It is time to give the Deals4Dealers section a little love as Black Friday, Small Business Saturday, and Cyber Monday are winding down. Because we all want the deals to keep going! :woohoo:
  6. Alex Snyder

    New to BDC, could use suggestions and tips

    Do you know the source of the leads that are hanging up on you?
  7. Alex Snyder

    Where have all the UPS gone?

    Exactly what are Sales Managers managing these days? Ahhhh…. the good ‘ol days… Remember the weekends? The Sales Staff gets there nice and early with enough caffeine in their hands to jump-start a rhino, trailed by a cloud of cigarette smoke. The managers hold a quick Pump-Me-Up session...
  8. Alex Snyder

    Got any project cars?

    Talking about cars we're working on is usually fun. I put usually in italics because those projects always have their down days, but the overall idea and end results are mostly fun. I've had a few over the years and just took on another one recently. I like to define project vehicles as ones...
  9. Alex Snyder

    I can't take it anymore

    Half the time I can't figure out which end is up on those remotes. Fortunately, we use a Logitech hub at home and the remote that came with that works great with the Apple TV.
  10. Alex Snyder

    Help!!!

    We had a few receptionists who assisted with inventory management. Sourcing dealer exchange vehicles and entering info from ordered cars. These were franchised stores that sold 200+ new cars a month though. Any business has bookkeeping needs. Smaller businesses typically have "less complex"...
  11. Alex Snyder

    Thank you Joe Chura for this new REFUEL forum

    @joe.chura suggested we create a place for positivity and that is a pretty damn good idea. Here it is! An entire forum dedicated to positive and refreshing topics. Bring on the rainbows and unicorns :rofl: Please start a thread any time you wish to share something positive. As this is an...
  12. Alex Snyder

    Lead wall on your website

    There was a time when DealerRefresh helped get you going if I recall. I also recall hiring your services at Checkered Flag. And even enjoying a friendship that came out of your time at iMagicLab. The Jerry I see these days is not that guy. So, sure, people change. Maybe DealerRefresh isn't...
  13. Alex Snyder

    Events & Workshops Pasch's AAAS in Palm Beach review

    November 17-19th of 2019 at the Breakers Resort in West Palm Beach, Florida. Visit the AAAS webpage for more information. Automotive Analytics & Attribution Summit is a mouthful. If you’re into attribution and analytics you are probably a little on the nerdy side. So it was a great place for...
  14. Alex Snyder

    Lead wall on your website

    :thinker: this is completely out of left field unless you're saying it is a "click baity" statement to get people to use your product :ltbulb:
  15. Alex Snyder

    Lead wall on your website

    @joe.chura was speaking yesterday at Pasch’s AAAS event, and said they have seen a 90% increase in lead submissions with a 150% increase in sales on those leads when forcing the customer to enter lead info to get a piece of info they crave. Like a price. It is so contrary to how I would shop...
  16. Alex Snyder

    Question on Digital Retailing.. Could displaying payments on your website scare off customers?

    I am seeing this in a lot of the OEM-mandated programs right now. In one market I saw a Hyundai dealer showing $70 a month higher payments than the other Hyundai dealer down the road using the same tool. OEM programs rarely are bought into by the people at the store who NEED to be driving...
  17. Alex Snyder

    Question on Digital Retailing.. Could displaying payments on your website scare off customers?

    I casted a “yes” vote because I am watching it happen. People do run away when they realize they cannot afford the car they set out to buy. Here are some other questions to ask: Do people realize they can buy more car? Do people realize leasing makes more sense? Do people flip to used cars...
  18. Alex Snyder

    Digital Retailing - What are your results?

    Thanks Ed! :thumbup: One major thing we talked about on the show was that people don't like to follow a perfectly linear process. People have different needs/motivations that arise in varying ways at various times. Your credit-questioning individual may want to find out if they qualify...
  19. Alex Snyder

    Cars.com Have you looked at your dealers' SEO rankings since March 12th 2019?

    Sponsorship doesn't buy protection from logical evidence. If you have something to show, show it. Cussing is totally acceptable. I believe Jeff is eluding to how you're presenting things. It is tarnishing your reputation. Logical evidence goes a long way here.
  20. Alex Snyder

    DealerAuthority Your Co-Op PPC Provider is Bidding on the Wrong Keywords

    Another question: do dealers know how many PPC/SEM providers they have?