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  1. michelle.denogean

    NADA 2020 Roll Call

    Will you be there? Yes! Where will we find you? Roadster Booth 4589C What are you most excited to see and/or learn about this year? I am most excited to see old friends and current partners, as well as learn from dealerships around the country what some of the biggest pain points still are for...
  2. michelle.denogean

    Leaving Customers Unattended In Showroom

    I just published a blog on DealerRefresh about this very topi! We conducted both a consumer survey of over 1,500 recent car buyers, as well as observed how often salespeople are leaving the customers side across eight different dealerships. There is definitely a correlation between satisfaction...
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