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  1. Steven_Finell

    BDC Coordinator Commission

    It's available, Jerry! You don't need it today, do you? :bow:
  2. Steven_Finell

    BDC Coordinator Commission

    Dang! Where's the love, Christine? :drunk:
  3. Steven_Finell

    BDC Coordinator Commission

    Might not be fair for me to jump in after my extended absence from DR but, I feel a need so here goes. Wasn't ever aware Checkered Flag had to "bow our heads in shame and employ a workaround called the BDC." It certainly didn't feel that way to me as the BDC Manager who, with your expert help...
  4. Steven_Finell

    Service Customer Care Center

    My apologies to all for not having kept up with this thread. At Checkered Flag, with which I am no longer affiliated, the Service Customer Care Center, plus two off-site (out of the call center) operators, answered all inbound calls to the organization - in 2009 alone, the volume was...
  5. Steven_Finell

    Salary for Internet Sales Manager or Director

    In any environment incentive-based compensation MUST be tied to the objective. Sales Coordinators MUST make PHONE CALLS to get APPOINTMENTS. That's what they're responsible for. At Checkered Flag, I created a pay plan which focused on the elements of the Service Coordinators performance which...
  7. Steven_Finell

    Email Versus Phone

    Nuff said, huh, Sensei? Or, you could just start "Email-Up Ninjas." IMO you must assume the lead is not only valid in all respects but, interested in buying RIGHT NOW. Act accordingly in all cases and at all times. If you have a phone number, you MUST call. I wouldn't recommend offering a...
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