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  1. tima

    Parts and Accesories E-commerce

    Greetings all: We are just beginning to think about truly going into the parts and accessories business on our website. With so much involved in this (shopping carts, cataloging, credit card/Paypal acceptance etc...etc... I am kind of at a loss as to where to start. Are there vendors...
  2. tima

    Cars.com Dealer Reviews

    Looking forward to hearing opinions after the webinar tomorrow. Won't have time to do four hours, that is for sure. Have looked hard at Dealer Rater. "Knee-jerk" would be that a dealership might gain more visibility on the Cars solution. Will keep an open mind, though. Thanks! Tim
  3. tima

    Gaining Facebook Friends

    Hello all: Has anyone used best practices that work in gaining Facebook page friends? We recently combined our two store's Facebook pages and in doing so changed the name of the page(s). As friends of both pages did not come along because of the name change (Facebook policy) we are faced with...
  4. tima

    Collecting e-mail addresses

    If this has been discussed before or if I am posting in the wrong area apologies in advance. Our store is not collecting as many e-mail addresses as we would like. This is true for both the front and back of the store. Anybody found a great way to do this that really works? As always, thanks for...
  5. tima

    Price Quotes

    Hello all: Looking for best practice for responding to request's for price quotes. Like all of you I'm sure, our internet coordinator's receive many calls each day asking for our "rock-bottom" price. They typically then t/o the call to one of our internet sales manager's. They then go ahead and...
  7. tima

    Phone and Internet lead-to-set ratio

    Kind of taking a poll here. What do all of you expect or think is acceptable in terms of lead-to-set apppointment ratio on phone and internet leads? This would be the average including both types of leads. 50%? 40%? 30%? Less? More? As always, thanks!
  8. tima

    Concerned with Rey Rey CRM

    We now use R&R Contact Management for both showroom control as well as our Internet Department. We know that using CM is far from ideal for internet department use, however, we are locked into our CM contract for another two years. The consulting firm that we employ for our internet department...
  9. tima

    e-Bay Motors/craigslist

    We recently began posting our inventories on e-Bay Motors as well as craigslist. What are realistic expectations in terms of viable leads/sales? Any tips on how we can be most successful with either? Thanks!
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