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  1. Jerry Thibeau

    We've been doing it WRONG!

    What if all these years we've been trying to engage customers the wrong way? I am talking about getting customers to share their contact information with you from website visits. Currently most of you give the customer no reason to want to fill out a form on your website. You provide all the...
  2. Jerry Thibeau

    Deals4Dealers Lead Form Abandon Rates

    Are you paying attention to lead form abandon rates? If I am a customer, why would I fill out your form? What's in it for me to give you my information? Which of these two forms would you rather fill out? When making a purchase, there are three factors that are important to a customer...
  3. Jerry Thibeau

    Robo Killer

    Have you downloaded RoboKiller yet? Unwanted calls are at an all time high and it seems to be getting worse. There are currently 1.2 million numbers in the database that get blocked. And sadly for some of you dealers, you're on that list. I know this because I have the app installed and I've...
  4. Jerry Thibeau

    Deals4Dealers Recon Ninjas

    Want to get those used cars front line ready faster? Try Recon Ninjas Free for 90 days. In a contract with another vendor, we'll buy you out of that contract no matter how long you're locked in. Not only do we provide a better solution, but it's the most affordable solution on the market. I...
  5. Jerry Thibeau

    How Stupid Is This?

    I’ve read a lot of stupid articles by people claiming to be automotive gurus, but this one is the biggest piles of crap I have yet to read: https://www.dealerrefresh.com/stop-wasting-money-phone-training/#more-23450 I equate this to a doctor telling you that you have cancer and then suggesting...
  7. Jerry Thibeau

    What Do Customers Prefer?

    If given the choice between calling, text, chatting or emailing, what do you think the preferred contact method is for customers choosing to engage your business? This is probably a question not one person here could answer. Better yet, what would the distribution percentage look like? Well...
  8. Jerry Thibeau

    Sales Manager Duties!

    So you're a manager in a dealership, what exactly are you doing all day? I would like to hear from managers who work in a dealership. Tell us about your day and what keeps you busy. Give me a numbered list of all the things you do. I am going to be writing an article and I may come to a few...
  9. Jerry Thibeau

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    I have my suggestions (and will share later), but I would like to hear from the community. How many leads do let individual BDC reps handle on average per month? I am talking about appointment setters who hand the lead to a salesperson.
  10. Jerry Thibeau

    TAKE POLL My BS Meter is Going Radioactive!

    Nothing fuels my desire to write like the need to set the record straight. I was recently forwarded Alan Ram’s interview on CBT news. In that interview, Alan shared his thoughts on dealers’ spending money with third party services that reviewed calls and coached calls. Well I am here to tell...
  11. Jerry Thibeau

    Pirates Amongst Us!

    Imagine you work hard 5 years building a brand and then all of a sudden another company decides they to want to promote their product using your brands image? Imagine if Progressive insurance started running commercials with Gecko's, what would you think of them? Well folks, that's what's...
  13. Jerry Thibeau

    NADA 2015 Feedback

    So what did everyone think of NADA 2015? Here is my feedback. 1. Did not like how it was split between 3 halls. Really 4 when you count the upstairs and downstairs in the West hall. 2. The San Francisco local convention center union price gouges vendors. 3. Homeless people everywhere begging...
  14. Jerry Thibeau

    Who is in charge at your dealership?

    I am often amazed at how many times I hear: "I can't get my salespeople to do that." Well there's your problem right there! It's not a salesperson issue, it's a leadership issue! Get rid of the manager. Occasionally we'll have a dealership jump off the Phone Ninjas program and it's usually a...
  15. Jerry Thibeau

    iMagicLab Sucks!

    Let's just say there are some good people and not so good people at IML. The CEO is not! See screen shot below. I was able to make contact with one good employee who shared a solution with me. We'll see if it holds.
  16. Jerry Thibeau

    Phone Ninjas is Hiring!

    Phone Ninjas is Seeking a National Sales Trainer! This is a great opportunity for the right person! We are looking for an individual with speaking experience within the automotive sector. If you have trained phone and/or Internet skills, then we would like to speak with you. While we would...
  17. Jerry Thibeau

    Halloween Horror Stories From Digital Dealer

    Typically I would not burn a bridge, but today I am going to blow one up! When it comes to speaking my mind there will be no sugar coating this story and I will be brutally honest. When I feel an injustice has taken place, I will be the first to raise my hand and protest. With that said, I...
  19. Jerry Thibeau

    TrueCar at it Again!

    http://www.autonews.com/article/20131027/RETAIL07/310289985/truecar-dumps-dealership-that-failed-financing-goals#axzz2ivbVc1U9 Does anyone else see the injustice here? Customer submits a lead on TrueCar and is then directed to a Honda dealership to buy a car. Customer decides to buy a $22,000...
  20. Jerry Thibeau

    SHOCKING WEBINAR TOMORROW!

    Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating Your Own Leads." I am already getting some hate mail. You're not going to want to miss this one! If you are in automotive sales, make sure you...
  21. Jerry Thibeau

    Vegas!

    Who is coming to Vegas in October? I'll be part of both Driving Sales and Digital Dealer. Joe Webb and I will be teamed up at both events. I'll be Debating an unknown in Joe's "3rd Annual Digital Media Battle." At Digital Dealer I'll be co speaking with Joe in a session labeled "When a...
  22. Jerry Thibeau

    What do you think of this?

    I came across this get an instant price option on a dealer website and decided to check it out. Was not sure what I would get. Was surprised to see a price pop up. I wonder what percentage of people are putting in a real phone number and how successful are salespeople at picking up the phone...
  23. Jerry Thibeau

    It's On!

    Who has the best Internet Lead process in the business? 8 finalist have been selected and each will go head to head until one is declared the champion. Here are the finalist: And here is a look at who will be reviewing each dealerships lead process: Who do you think is going to win...
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