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  1. andwrig

    CRM Systems and Email Marketing - Why Such a Challenge?

    Just read this great blog post by Jason Stum at MarketPunch.com. In it he talks about the challenges with conducting comprehensive, targeted, highly deliverable email campaigns within a dealership CRM. He gives some other great tips about email marketing as well. Basically his contention is...
  2. andwrig

    Google Reviews Disappeared!?!?!? What's the deal?

    Has anyone been able to figure out Google Reviews and the impact of Google+ on getting reviews? We recently switched to asking people to submit reviews to Google instead of Dealerrater but we are having little to no success whereas before we were doing great with Dealerrater. Moreover, I have...
  3. andwrig

    Intellacar iPad Software

    Anybody using Intellacar's iPad based sales process enhancement software? I just read that Chrome is now supplying data to Intellacar. According to their website they integrate with CRM systems for the purpose of capturing customer information. I think tablet based software and the use of...
  4. andwrig

    web based email marketing

    Anybody using a web based email marketing platform like aweber or Mail Chimp for blast email marketing instead of their CRM email platform? If so how are you finding that process to be from a management standpoint? Are you able to maintain accurate pure lists? Do you find it's worth the extra...
  5. andwrig

    Converting from Office to Google Docs/Apps

    Has anyone made the successful transition from Microsoft Office to Google Docs and Google Applications? Curious to hear positives/negatives...
  6. andwrig

    Dealership Intranet - MySQL/PHP Database vs Sharepoint

    Hello All Looking for some feedback regarding dealership intranets for things like sales reporting and tracking, F&I reporting and tracking, service & parts reporting and tracking, HR issues, dealership message board, etc. Who has one that they really like? Did you build it yourself? Did you...
  7. andwrig

    Using Barcode to Track Vehicle Inventory

    Is anybody using a barcode system to track vehicle inventory? If so, are you using a system provided by your DMS or by a third party company? If it's a third party company, does it integrate with your DMS?
  8. andwrig

    CRM/ILM Lead Tracking Reports vs Excel Spreadsheet Tracking Reports: Which do you rely on for accoun

    Just curious to hear opinions on solely relying on the lead management reports that your CRM/ILM provides vs manually tracking everything in an excel spreadsheet. Which one do you use or do you use both for check and balance purposes? If you use both, how often do you find that there are...
  9. andwrig

    Queries - Have any good ones to share?

    Anyone who uses Reynolds and Reynolds ERA DMS software knows that it is full of information. How we access that information and use it for reporting purposes is another story. If you use ERA, you probably know about Query Builder, a tool that enables us to extract data and dump it into an...
  10. andwrig

    Anybody Using KBB's CDMData Digital Lot Solution

    Just curious if anyone has any experience using KBB's CDMData Digital Lot Solution. If so, what did you like/dislike? Did you use the all in one camera/tablet to capture vehicle information and photos, etc?
  11. andwrig

    Anyone using E-Autobusiness CRM?

    Just want to get some thoughts before we consider a demo. Thanks
  12. andwrig

    BDC Internet Sales Supervisor PA NJ

    Lehigh Valley Acura Honda Hyundai Suzuki and Lehigh Valley Certified Used Cars, located approximately one hour north of Philadelphia and 75 minutes west of New York City, have an excellent opportunity to be involved in our fast paced business development call center. This position involves the...
  13. andwrig

    Key Tracking/Key Management Systems

    Anybody using a key control/key tracking system that they are really happy with? I am looking at the box system from GE Security right now. Its a little pricey but its nice because the keys stay with the car. Plus it integrates with the DMS and it has a tracking feature that allows us to tell...
  14. andwrig

    Tracking the Used Car Reconditioning Process

    I want my cars on the lot with photos within 72 hours. Contact Management needs a better inventory management solution. I'm still struggling in that department and haven't quite found the right solution for our store yet. I'm using eCarList right now and its pretty good. And of course vAuto...