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    Need Help with information for Meeting

    Ok, I am going to post a few questions that I know have been put on here before but I need help and have very little extra time. (I know no other ISM has extra time either.) Here is my issue... I have been overseeing and managing the Internet sales, leads and websites for a multi-line import...
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    Pay for Internet Sales Manager/Director

    I love this one part time IT Manager Glad to know I am not the only one that among being one of the most busy people in the dealership, I am also expected to do IT. I recently had a small meltdown with another employee over constant calls about IT. I belted out that this is not my job. I...
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    If you had a brand new dealership....

    If you were involved in starting a brand new franchise dealership, what processes would you do different? Many dealerships try to make changes to adjust to the internet buyers and online marketing but they are often held back by the past or by employees that don't accept a new process. So, I...
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    Internet Sales - All Positions Nashville TN

    New Dealership Opening in Nashville, TN - Chrysler, Dodge Jeep Dealership. We will need all sales and service positions, internet sales, and finance managers. Review job listings at Gary Mathews Chrysler Dodge Jeep of Nashville | Dealership Opening Soon | Job Postings
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    Off Site Call Centers as your BDC

    Anyone using as off site call center as the main calls for you sales department? We recently addded a CRM company that has an a call center and I often wonder if this would be a better option for the dealership? As our dealer group grows I consider possibly converting our smaller sized BDC to a...
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    CRM Comparison and Integration with ADP DMS

    I would also like to hear Jeff's answer about Elead.... I recently went with them and have already posted to this question on another forum so I won't bore you again. However, I'd love to hear another point of view with the same company.
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    GM OneSource changes coming??? anyone know anything?

    Nissan's IQI program actually reviews the content of the replies to selected leads and they grade the dealership based on this. They actually get reporting directly from the CRM tool you use. They do a have list of CRM tool that work with the Nissan program. For right now, Nissan only review...
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    Help Needed from Autobase Users

    Hello Everyone, I need some with a quick learning curve for Autobase. I have been asked to help with a store that is kind of sort of part of our dealer group. They have Autobase as a CRM tool but it really sounds like the Internet staff uses it and it is optional for everyone else. Anyway, I...
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    Looking for ILM wisdom!

    Ok, I have a great idea less exchange some information. My store just went live with Eleads last month. My favorite part is that my desk managers are FINALLY involved in using the CRM tool. As for the ILM portion, I don't have the numbers yet but I bet my replies and open rates are doubled. We...
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    ILM as % of Business

    All of the above are good answers. I have always tracked close and ROI very consistently. I do now also report % of sales but it is more for my information. I use it as a percentage each month to show our "contribution" that way if I say well we sold 50 and someone says that was a good month or...
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    Dealer.com's ILM

    Make sure you are using Firefox with Control Center in any format. I have used the ILM and all my staff that needed to get in have Firefox loaded. I think this is a mis=step by Dealer.com but like Alex, we no longer use it for a CRM system. It is great little tool for a small Internet department...
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    2010 Internet Marketing Survey

    done...
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    Reynolds closes modem access?

    It is time for dealerships to find a more permanent solution by saving money, time & headaches and finally make that DMS switch. Switch to WHO? They both seem like two choices that will cause you trouble. But I suppose I said too much already since not one person made a comment to my post in...
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    Reynolds closes modem access?

    Can I just say this whole modem cut off and who shot John stuff is very confusing to most of the dealership staff that will be affected. For example, ISM managers whose website feeds suddenly disappear because this notice went to someone in the office. I am trying to figure out a plan for our...
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    Best idea for dealership buyouts

    I think my dealer maybe looking to buy some other locations around. Anyone have any quick tips on how I can be prepared to quickly get new dealership name and information online. I want to be prepared and ready to impress. A few years ago we moved locations and getting our old address offline...
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    What is the most competitively priced CRM?

    I have been reviewing CRMs lately and want to chime in. You can't use price as you base factor it is important. Also lenght of contract is HUGE to me. But make sure you get what you need and not have to change as soon as you grow. I am considering changing but the idea of the data I will lose in...
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    Reynolds closes modem access?

    Anyone have updated information on what dealers are doing? Is this required or suggestion? Lori Finney We are on ADP but I am trying to find some information for my sister store?
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    Very new to this

    Kirk, Got any updates? I have an in-store demo for ELeads. I still want to fully consider at least one other company but I don't know that my owner and GM will want to do 2 demos. Plus, I know they will do thier best to sell them right at the demo. So wish me luck at being the middle man...
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    ADP CRM - Hate It or Love It?

    jquinn = That is an idea. It could be a workaround for my sp-fi leads. However, we do have dedicated sales staff which would throw ofd thier tracking number but I could see how to work with it. Thanks for the idea.
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    Internet Manager snakes Dealership

    Not that I am making any plans but oh how easy it would be. In my store I also worked on our phone sytems so I have access to those numbers as well. I update at least one other person on new passwords and logins at least a few times a year but I am not sure they would know what to do with...
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