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  1. skeetle

    Vimeo and YouTube

    & just remember -- Google owns YouTube (literally) - which makes it the second largest search engine EVER!
  2. skeetle

    TrueCar now masking customer email addresses

    UPDATE: I just received this e-mail from Truecar: "Although we received much positive feedback on this new feature that shared customer buying information, we also received a handful of complaints that our new email was causing problems within the workflow of certain CRM providers. As of...
  3. skeetle

    Using the @ symbol to call out a member - this is cool!

    What are you talking about? I'm NEVER a pain, @Ed Brooks! :cursin:
  4. skeetle

    Using the @ symbol to call out a member - this is cool!

    Of course its @skeetle but we need to find a way to make it pull @Ess - right, @Ed Brooks?
  5. skeetle

    TrueCar now masking customer email addresses

    Okay - I'm gonna get :devil: (flamed) for this but oh well - when has that ever stopped me before. :lmao: I think it's a good idea -- HEAR ME OUT 1.) The Prospects REAL e-mails are in your truecar portal. 2.) They do this to avoid our e-mail getting put in the SPAM folder in a customers...
  6. skeetle

    DrivingSales Presidents Club 2015 - Who's going

    Quit trying to pick a fight here.... :rules:
  7. skeetle

    DrivingSales Presidents Club 2015 - Who's going

    Never - that's why the green guy has a HUGE grin on his face! :banana:
  8. skeetle

    DrivingSales Presidents Club 2015 - Who's going

    PENCIL?? This is the auto industry here, chica! We use blue or green sharpies for EVERYTHING! :itsok:
  9. skeetle

    CarGurus or CarsDirect

    @Baron Ringler do you have a separate e-mail process set up for Cargurus? Since you only get 4 e-mails with them, I feel like we can't do our typical processes and instead of created a specific one just for that lead source.
  10. skeetle

    DrivingSales Presidents Club 2015 - Who's going

    @Alex Snyder I'm sure we'll all be milling around Tuesday evening after the reception - come hunt us down! :-)
  11. skeetle

    What's your understanding of today's Internet Benchmarks

    Great insights above - I also look at differences between new v used. In my experience, used typically has a higher set & kept appointment ratio than new. Only because on a new car, people could be shopping 6 different dealers! While with used, they more than likely aren't shopping as many...
  12. skeetle

    CarGurus or CarsDirect

    We're on Cargurus free leads - I recently changed my e-mails/processes up to better reflect the lead source. Stating that I only have 4 e-mails to the customer, I don't receive their real e-mail address or phone number. For a free lead source, we're seeing fantastic results so far with this...
  13. skeetle

    Sales Manager Duties!

    If you have a good BDC manager (who understands the process & expectations), who is in the same room as your BDC reps, and is there to listen to the sales calls, why does a separate manager have to listen to them?
  14. skeetle

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    I think the number varies - some BDC reps will be great at multitasking (like it sounds like SRyan [above] is) - but if you had someone else, and you didn't have to do everything else by yourself? Would your lead conversion ratios be higher? Would less leads fall through the cracks? I also...
  15. skeetle

    Work at home BDC??

    I can see it happening. I know BDC's for many stores which are at a centralized location. Make sure there aren't any "outside distractions." Such as a dog barking or a baby crying - hearing those in the background could be a real turn-off to the customers. We use Google Chat (or do they call...
  16. skeetle

    Dealer Rater Question

    Happy To Help! If you need any advice on reviews, let me know! :hello:
  17. skeetle

    TAKE POLL Texting with customers often?

    I used to have a "Grand Central" phone number (anyone remember that?) & then Google acquired Grand Central in 2009 - so yes, I've had Google Voice set up & that's the only phone number my customers get. It's great, for when I go on Vacation I can forward the phone number to the store so none of...
  18. skeetle

    Dealer Rater Question

    How am I just now seeing this thread? Anywho - who've been with DealerRater for years -- love them. My salespeople love them, my customers love them - signing up for the Certified Program is a glorious thing. I love the delay period - if you have a culture of Customer Satisfaction, sometimes...