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  1. BigJoeIngram

    2 Industry Trainers - 2 Opposing Views - Which do you agree with?

    Took away voice mails as an option the first go a round to assist in getting the customer helped. When the call bounces to the receptionist she is instructed to get a live body to help. Since the calls are recorded, the team sets for the busy or off sales associates, and there is no cutting up...
  2. BigJoeIngram

    How open would other BDC's be with their day to day operations?

    Robert, absolutely I would love to help. Maybe we can set up a call and you can tell me how far you have gotten, and I will assist in any way I can.
  3. BigJoeIngram

    Do you have a BDC or are planning to add one?

    I started my Automotive career in the BDC - I ran 2 very large BDC's (20+ reps for sales and service combined) and one medium sized one (8 reps). They are a must have for dealerships that are forced to hire unqualified sales associates. The stores I worked for believed that if your sales...
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