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  1. R

    Issues with iMagic...Is it just me???

    I always smile when I read these kinds of posts because the Lexus of Towson store is like 5 miles from our office. At the office there are 30 people or so in training and support that can answer these questions in minutes. Remember there are no dumb questions and as the only crm certified with...
  2. R

    VinSolutions issues

    VIN builds a good product much like most of the companies that are active in this space. The key to any of these systems working is to divorce the technology from the people at the vendor and measure them independently. For iMagicLab the key metric of success is not how fast we deliver the...
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    A candid look at ImagicLab

    This will be my last post on this issue. I understand that many technology people have different opinions. My first and foremost job at iML is to secure data and insure stability across our systems. This request is to create a insecure email based automated data input that in my opinion adds...
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    A candid look at ImagicLab

    Rafi I understand the importance to you and am sorry if you felt offended by having two of our Vice Presidents personally handle your account instead of me. Truth is they would do a far better job assessing your needs and giving you the attention you deserve. Tom can address his decisions...
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    A candid look at ImagicLab

    Thank you for taking the time to write this, I know it canbe daunting to install a new system and even more difficult when your expectations are not met. As CEO of iMagicLab I can tell you we strive everyday to eliminate this kind of situation and let me be the first to take responsibility for...
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