Search results

  1. J

    Why arent manufacturers adjusting CSI expetations.

    Its interesting to me that manufacturers/dealerships who are currently running much leaner operations than they were a year ago have not adjusted their expectations as far as CSI is concerned. Lets be honest, if you were expecting a certain performance level with 20 employees you're not going...
  2. J

    Phone Viruses

    How do you all feel about the security of your phone? I just picked up a Motorola Droid last week and was amazed at some of the access that needs to be permitted for many of the APPS. I know lots of people that just download app after app, I think this could lead to trouble down the line...
  3. J

    Pine Trees

    OK, whats with the 10 air fresheners hanging in the car???? IT STINKS! Its like being assaulted at the perfume counter in Macy's. I got in a car today that had TWO air sticks stuck in EACH vent.....the nasty orange citrus ones. Those things do not cover up the smell of weed or cigarettes...
  4. J

    Upselling in the service lane

    Looking for some tips on upselling in the service lane. Im currently SA for the Lube Tech line so I get a lot of "coupon customers" and people who want to be in and out real fast. I always review their history before they get there so I can be prepared when the walk in to make...
  5. J

    Service Advisor using messaging to send THANK YOUS

    Im new to this, basically still in the training phase, and have a questions about follow up phone calls. I was wondering what you think of SA's using text messaging to send "Thank you" messages to customers after they've been in for service. What do you think is better, a phone call or a...
  6. J

    Modern Warfare 2

    OK, I know there are some gamers here on this site, there certainly are at my place of work. So whos playing MW2? Put up your gamertag if you want. Mine- sfumat0
  7. J

    For Jeff and the other online Tutors here.

    Next time someone ask you "how do I........" just capture it with SCREEN TOASTER and post a link to it. Why type it when you could demonstrate it, really cool online screen recording app. Its SO easy, you just click record and everything you is recorded and ready for instant playback...
  8. J

    Google launches new Ad marketplace.

    You may already be aware of this, thought I would pass it on. Google Launches New Ad Marketplace; Display Ads Will Never Be the Same snip- "speculation was rampant that Google would apply its unique and lucrative ad model to display ads after its $3.1 Billion DoubleClick acquisition. Now...
  9. J

    Ron Bloom Car Czar becomes Manufacturing Czar.

    Ron Bloom the man who organized the "restructuring" and "turnaround"(??) of the automotive industry has been named the new Czar of manufacturing. Im curious about what you industry insiders think about the job he's done for the automotive industry? Has it been a success, or too soon to tell...
  10. J

    Do your Sales/Service people have ability to respond from home or mobile?

    In another thread email response times were being discussed, I have a related question. Im curious if you allow your sales/service people to log on to the network and check emails from home, or while they're mobile? How about Chat services, would you allow a Service Advisor to get an alert...
  11. J

    How do TABS affect your reports.

    Most people, or a lot of people currently use TABS when they browse. If someone is on your site and right click "open in a new tab" an image or multiple pages doesnt that affect your reports when you read them and they say that person was on that page for 5 mins when in reality they could have...
  12. J

    Got Camaro? Free Pizza tomorrow

    Wasn't sure where to post this story, or whether it fits in at this forum, I just thoght it was a great car story. That and you do get a free pizza at papa johns if you own a Camaro tomorrow! Papa John's founder pays $250K for beloved Camaro - washingtonpost.com Papa John's founder pays...
  13. J

    I visited a lot of sites today.

    Many were links I got from profiles here. I visited as an objective, and right now outsider to this industry who has been in customer service for 15 years. I was primarily interested in the Chat application. What I found were a lot of Becky's, Betty's, Danielle's and Marias's to name a few...
  14. J

    Service Writing position desired.

    My name is John and I am a recent graduate of Universal Technical Institute. I graduated from the Automotive Technologies program, a 6 hour per day, year long program with Perfect Attendance, a 3.95 GPA, 3 Student of the Class Awards, Honors, Deans List, and was Team Leader for my lab groups...