Search results

Search the forum Search Blog
  1. SteveD

    TrueCar's New Write Off Policy

    1) Did the ability to cancel some leads made the ROI work so now is just not there? Yes (and not just some leads... more like 50 to 60% of them) 2) Did the inability to cancel just show a corporate culture you don't want to support? Yes 3) Do you feel that the short notice of the new policy...
  2. SteveD

    TrueCar's New Write Off Policy

    One thing I would add to what I wrote above is that although I had submitted those write-offs mentioned during the course of about 4 or 5 months, they were the ones we keep getting invoiced for and I kept telling accounting not to pay them. There were many others I had submitted which they...
  3. SteveD

    TrueCar's New Write Off Policy

    We had some 7 or 8 leads that we had requested credit for and after they kept telling me that we owed for them, a higher level credit account rep contacted me and he approved all but one for "goodwill" write off. He and the other rep seemed to want to be sure I understood that it was only their...
  4. SteveD

    Is social played-out yet?

    FB definitely on the downswing for a lot of people. After a while the posts all start to look the same. Seen that, been there, done that, etc. and it just glazes the eyes over at times. When I do log in to check on latest friends or local happenings updates, the ads don't even register to me. I...
  5. SteveD

    Am I the only one with a problem with Auto Traders new layout on SRPs??

    Our rep told me a good while back that these changes were coming. They are now in a sort of beta mode where only certain areas see it. I got the first dose of it earlier this week. It does have some problems. Seems like the new default SRP is a grid now with a larger pic of the car, but as...
  7. SteveD

    Which CRM are you using?

    So anyone who has first hand experience using ImagicLab CRM feel free to jump right in! :hello:
  8. SteveD

    Prospecting or Trolling: Where is your vendor line?

    Kelly I feel your pain! Some of these overly aggressive vendor sales people are way beyond the pale. I just don't take it well. When a salesperson calls me from something I've said online I tend to be as rude to them as they are to me. I tell them to never call again and hang up. Related pet...
  9. SteveD

    Which CRM are you using?

    I sent you a PM.
  10. SteveD

    Which CRM are you using?

    Car Research XRM isn't in the poll. We have less than a year left on our contract with them and I'm seriously considering moving over to Imagic Labs. It's just always something. Not what I had hoped for. We use ADP for DMS. What experiences can anyone share about Imagic and ADP combo?
  11. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Please forgive my lamentations. I can see we are really getting nowhere with the "big boys". I just don't want to pay them any more.
  13. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Interesting. I've seen another thread that was nearly 3 years old on this topic as well. And yet nothing was done. The perpetrators are still perpetrating. I assume nothing will be done this time either. We should all just take our medicine and keep paying thousands to have our inventory...
  14. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Who ever said I wanted anyone to put out of business? Obviously I was being a little facetious about throwing up hundreds of feed sites to denigrate our competitors inventories ala cargurus.com - you didn't really take me seriously on that note did you? And by the way, do you (or anyone else...
  15. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Looks like a "if you can't beat 'em join 'em" kind of thing then. Perhaps we should make hundreds of feeds, SEO the hell of them for our local area, and taint all of our competitors cars as "bad deal", "sold", etc. Toss that transparency and honesty thing right out the window, this is 2013 and...
  16. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    I hear where you are coming from. Dealers need to be more transparent and less controlling. However, we have been very transparent, and are working toward even more transparency and we do a LOT of give and take with our customers. Someone posting that our price is a bad deal, or that our car...
  17. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Ed Brooks, we use vAuto. I asked one of the reps at the DD14 booth if the outbound feeds listed in our syndication section are the only outbound feeds vAuto sends. He assured me that was the case, that there are no other feeds that are not listed in our back office. Can you verify this...
  19. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Because I might not want our dealership's name and logo sitting right next to some sleezebag's arbitrary judgment call that my car is over-priced or a "bad deal". Or their statement that the car is sold when in fact it isn't. How could that help us? It taints our brand and sends people to our...
  20. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    But what about photographs. They are not "data" per se. Thus they can (and are) copyrightable.
  21. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    To this point, yes that has been a big part of my focus as well. We have been copyrighting our photos for a long time now. Now I'm thinking of adding some text in the photos that say something to the effect of "unauthorized use of this copyrighted material constitutes an agreement on the...
  22. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    Also, by nipping cars.com's bud, we are also nipping the buds of dozens, nay HUNDREDS of illegitimate inventory grabbing sites (yes of course we have to nip other buds in this endeavor as well, but you have to start someplace). By the way, Happy Mothers Day to all you Mothers out there!
  23. SteveD

    Cars.com Followup Emails With Other Dealers Inventory

    I agree with most of your points but disagree on the point that it is about cars.com. It is about cars.com - at this moment. Are others doing it? Of course. Does that excuse Cars? Hell no! Of the two main players in the classified automotive space, it appears that the more egregious of the...
Top Bottom
Back
Menu