Search results

  1. Jason L

    It just got REAL! $5 per post starting 12/3

    That's awful that you can't renew. Are they only going to stay on there until the end of the month or until you remove the vehicle?
  2. Jason L

    Fall Conferences and "Pitch-fest"

    I agree with Eley that the GM eSummit seems to feature the most helpful information from the vendors without them trying to sell you their products left and right. Too bad there are only five conferences nationwide, instead of the 20+ they had last year. C'mon, Vegas....
  3. Jason L

    Promax CRM

    Well, we just signed up for ProMax's CRM about two months and are so far happy with it right now. We were on their ILM tool for half a year before that, and were very happy with the system and support. We've got a great account executive and the support team has always gotten back with me...
  4. Jason L

    GM Internet Lead Response Time - OFFICIAL thread

    Yes, Marc is correct. What is everybody planning on doing to combat this new change to the program?
  5. Jason L

    DealerTrack CRM

    Hey everybody, our current CRM is Higher Gear, and we're really trying to improve upon that product. Currently our ILM is ProMax, and I've been quite happy with them. However, we will be looking at DealerTrack's CRM. Since I haven't heard much about it, what's everybody's opinions on their...
  6. Jason L

    Cars.com Lead Program

    Hey everybody! We just signed up for Cars.com lead program, and I was wanting to see what kind of success everyone had with that who has tried it. Thanks!
  7. Jason L

    Ranking the third Party lead aggregators

    From my personal experience, I did not have much luck with Carsdirect.com. I also did not see success within Dealix. Does anyone have any pay per lead companies that they'd recommend?
  8. Jason L

    I hate Blackberrys!

    I haven't tried yet but try to look for a Template app like xTemplate for BB's to respond to leads with a template.
  9. Jason L

    GM Lead Response Times

    I second that! ProMax seems to have it figured it out as far as response times go. We're signing up with them, I'll let you know how that goes.
  10. Jason L

    I hate Blackberrys!

    Why do you feel GM is trying to push you to get a BlackBerry?
  11. Jason L

    GM Lead Response Times

    Blake, we have a meeting with ProMax at 2:00PM this afternoon. We checked with our regional sales manager and he said that he doubled checked their reporting procedures and he said that they check out. I'll let you know what I find out at the demo today.
  12. Jason L

    GM Lead Response Times

    Have you talked to your regional sales manager about it? He should be able to pull a detailed report about which ones are not responded to. I've been having trouble with my leads not showing as responded to and he was able to show me which ones were "not responded to".
  13. Jason L

    GM Lead Response Times

    I'm not familiar with AutoBase, but I think your problem might be related to a duplicate record in the system. It took me forever to realize that iMagicLab creates a separate record for the dup. You might want to check that out.
  14. Jason L

    GM Lead Response Times

    Matt, those are the current guidelines setup by GM, but they will be requiring more out of us. 100% of leads responded to and an average response time of 2:00 hours. That will be the new requirement for receiving our SFE quarterly bonus and will be enacted here in the next few months.
  15. Jason L

    GM Lead Response Times

    Blake, there's one dealer in our area who's consistently number 1 in response time with any average response time of 15-30 minutes. They have ProMax as their CRM. I've sent fake requests to them and it definitely seems like an auto-responder. We're working on figuring out how they get around it...
  16. Jason L

    After CARS: To delete or to NOT delete.

    I do agree with VJnator that in Internet sales that it is very important to maintain a good reputation. Customers hate feeling like they've been baited and switched. However, 82% of online shoppers don't buy the original vehicle that they inquired about. I don't think it is fair to the customer...
  17. Jason L

    GM Lead Response Times

    Unfortunately, my GM is going to make me drop iMagic. We've been addressing this concern with their technical support team for the last 3 months, and they've yet to find a resolution. I've really liked iMagic, coming from Higher Gear especially, but he just can't stand losing the SFE money over...
  18. Jason L

    GM Lead Response Times

    Thanks a lot, Alex!
  19. Jason L

    GM Lead Response Times

    Yeah, they really need to get back to the only business hours. From what we've heard, GM will be gauging us based on the 24/7 and in order to hit SFE, we will need to be at under 2 hours. I don't really think that is extremely obtainable when you have handraisers and such that come in around...
  20. Jason L

    GM Lead Response Times

    We have a dealer in our zone that has a response time between 15 and 30 minutes every month. This is a smaller dealership that averages only around 30 leads per month. Even though the amount of leads is small, I still don’t understand how they are able to maintain such a great response time...